Education Tech Adoption & Success Manager

Autodesk; Georgia; On-site; USD 89,000 - 148,000; Full time

Benefits offered by this job

Salary transparency

Job summary

Autodesk Education Named Accounts is seeking a Customer Success Manager to drive adoption of Autodesk solutions in higher education institutions. You will partner with account, technical, and learning teams to translate adoption opportunities into measurable value and execute successful enablement initiatives.

The role requires strong customer success discipline, data-driven decision making, and proactive execution across educators and IT stakeholders. Up to 30% travel may be needed.

Qualifications

• 4 years experience in customer success, technology adoption, implementation, enablement, or a related customer-facing discipline.
• Experience helping customers implement, adopt, and realize value from technology solutions.
• Familiarity with Autodesk products, platforms, or learning ecosystems (e.g., Fusion, Forma).
• Strong analytical skills, including the ability to interpret adoption data and customer feedback and recommend action.
• Strong relationship-building and communication skills across technical and non-technical stakeholders.
• Ability to travel to customer institutions and Autodesk events, up to 30%.

Responsibilities

• Own execution of customer success and adoption-realization plans for assigned Named Accounts, translating defined priorities into actions, milestones, and success measures.
• Plan and execute onboarding, training, enablement, and other activities to help customers adopt Autodesk solutions and integrate them into curricula.
• Coordinate Autodesk resources to support adoption - identify barriers, drive resolution, and escalate when needed.
• Monitor product usage and customer engagement to assess adoption health.
• Build trusted relationships with educators, curriculum leaders, and IT stakeholders involved in adoption.

Skills

Customer success

Adoption & value realization

Stakeholder communication

Analytical skills

Relationship building

Travel up to 30%

Tools

Autodesk products

Learning ecosystems

Job description

Autodesk Education Named Accounts is seeking a Customer Success Manager to drive adoption of Autodesk solutions in higher education institutions. You will partner with account, technical, and learning teams to translate adoption opportunities into measurable value and execute successful enablement initiatives.

The role requires strong customer success discipline, data-driven decision making, and proactive execution across educators and IT stakeholders. Up to 30% travel may be needed.