Education Adoption & Customer Success Manager

Autodesk; Arizona; On-site; USD 82,000 - 148,000; Full time

Job summary

Autodesk Education Named Accounts is seeking a Customer Success Manager to help higher-education institutions adopt Autodesk solutions and realize measurable value. You will translate adoption opportunities into success plans and drive them through execution, partnering with customers and Autodesk teams.

You will monitor adoption health, coordinate onboarding, training, and enablement, and build strong relationships with educators and IT stakeholders to ensure measurable outcomes.

Qualifications

• 4 years experience in customer success or related field.
• Experience helping higher-education institutions adopt technology.
• Familiarity with Autodesk products or learning ecosystems (e.g., Fusion, Forma).
• Strong analytical and communication skills.

Responsibilities

• Own execution of customer success and adoption-realization plans for assigned Named Accounts.
• Plan and execute onboarding, training, enablement, and other activities that help customers adopt Autodesk solutions and integrate them into courses, curricula, and programs.
• Coordinate Autodesk technical resources, product experts, and Learning Partners to support adoption - proactively identify barriers, drive resolution, and elevate issues requiring broader account or strategic intervention.

Skills

Customer Success

Education sector

Account management

Analytics

Communication

Travel flexibility

Job description

Autodesk Education Named Accounts is seeking a Customer Success Manager to help higher-education institutions adopt Autodesk solutions and realize measurable value. You will translate adoption opportunities into success plans and drive them through execution, partnering with customers and Autodesk teams.

You will monitor adoption health, coordinate onboarding, training, and enablement, and build strong relationships with educators and IT stakeholders to ensure measurable outcomes.