Education Adoption & Success Manager

Autodesk; Colorado; On-site; USD 82,000 - 148,000; Full time

Job summary

Autodesk Education Named Accounts is seeking a Customer Success Manager to help higher-education institutions adopt Autodesk solutions and realize measurable value. You will translate adoption opportunities into success plans and drive them with cross-functional teams.

You will own adoption plans, coordinate resources across teams, monitor usage and engagement, and build strong relationships with educators and IT stakeholders, traveling up to 30% as needed.

Qualifications

• Minimum: 4 years in customer success, technology adoption, implementation, enablement, or related customer-facing discipline.
• Experience helping customers implement, adopt, and realize value from technology solutions.
• Familiarity with Autodesk products, platforms, or learning ecosystems (e.g., Fusion, Forma).
• Strong analytical skills to interpret adoption data and customer feedback and recommend action.
• Strong relationship-building and communication skills across technical and non-technical stakeholders.
• Ability to travel to customer institutions and Autodesk events, up to 30%.

Responsibilities

• Own execution of customer success and adoption-realization plans for assigned Named Accounts, translating defined account and course-adoption priorities into clear actions, milestones, and success measures.
• Plan and execute onboarding, training, enablement, and other activities that help customers adopt Autodesk solutions and integrate them into courses, curricula, and programs.
• Coordinate Autodesk technical resources, product experts, and Learning Partners to support adoption - proactively identify barriers, drive resolution, and elevate issues requiring broader account or strategic intervention.
• Monitor product usage, course adoption, and customer engagement to assess adoption health.
• Analyze adoption trends and customer feedback to identify risks, gaps, and opportunities; report findings and recommendations to the account team.
• Capture outcomes, proof points, and success stories, and contribute insights to customer QBRs and account planning.
• Build trusted relationships with educators, faculty, curriculum leaders, and IT stakeholders involved in adoption.
• Partner with the Senior Account Manager on customer priorities and adoption strategy - share context, progress, and risks with the broader account team.
• Maintain customer success documentation and account information - apply feedback to continuously build product, technical, and customer success skills.
• Takes independent ownership of assigned adoption realization plans and follows through on commitments without requiring day-to-day direction.
• Uses data and judgment to assess adoption health, recommend action, and know when to resolve an issue independently versus escalating.
• Focuses on measurable customer outcomes and realized value, not just completion of activities.

Skills

Customer success

Communication

Analytical skills

Relationship-building

Job description

Autodesk Education Named Accounts is seeking a Customer Success Manager to help higher-education institutions adopt Autodesk solutions and realize measurable value. You will translate adoption opportunities into success plans and drive them with cross-functional teams.

You will own adoption plans, coordinate resources across teams, monitor usage and engagement, and build strong relationships with educators and IT stakeholders, traveling up to 30% as needed.