Education Adoption & Success Manager

autodesk; United States; On-site; USD 82,000 - 148,000; Full time

Job summary

Autodesk is seeking a Customer Success Manager for Education Named Accounts in the United States. You will translate adoption opportunities into success plans and drive them with educators, curriculum leaders, IT stakeholders, and Autodesk teams.

In this role you will own adoption plans, coordinate onboarding and training, monitor usage, and report outcomes to the account team. Travel up to 30% is expected as you partner with institutions and Autodesk events.

Qualifications

• 4 years of experience in customer success or a related customer-facing role.
• Experience helping customers implement, adopt, and realize value from technology solutions.
• Familiarity with Autodesk products, platforms, or learning ecosystems (e.g., Fusion, Forma).
• Strong analytical and communication skills across technical and non-technical stakeholders.
• Ability to travel up to 30%.

Responsibilities

• Own execution of customer success and adoption plans for named accounts with clear milestones.
• Plan and execute onboarding, training, enablement, and activities to adopt Autodesk solutions in curricula.
• Coordinate Autodesk technical resources, product experts, and Learning Partners to support adoption and resolve barriers.
• Monitor usage, adoption health, and feedback; report findings to the account team.
• Maintain customer success documentation and contribute insights to QBRs and account planning.

Skills

Customer success

Relationship-building

Communication

Data analysis

Travel readiness

Stakeholder management

Tools

Autodesk products (Fusion, Forma)

Job description

Autodesk is seeking a Customer Success Manager for Education Named Accounts in the United States. You will translate adoption opportunities into success plans and drive them with educators, curriculum leaders, IT stakeholders, and Autodesk teams.

In this role you will own adoption plans, coordinate onboarding and training, monitor usage, and report outcomes to the account team. Travel up to 30% is expected as you partner with institutions and Autodesk events.