Education Customer Success Manager: Adoption & Impact

Autodesk, Inc.

Colorado

Hybrid

USD 82,000 - 148,000

Full time

9 days ago

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Job summary

Autodesk, Inc. is seeking a Customer Success Manager to drive adoption and realize value for higher-education institutions. You will translate priorities into actionable plans, coordinate with account teams and technical resources, and enable customers to integrate Autodesk solutions into curricula.

Leverage strong analytics and communication skills to monitor adoption health, identify risks, and secure measurable outcomes. Travel to customer sites and events may be required up to 30%.

Qualifications

4 years experience in customer success, technology adoption, implementation, enablement, or a related customer-facing discipline.
Experience helping customers implement, adopt, and realize value from technology solutions.
Familiarity with Autodesk products, platforms, or learning ecosystems (e.g., Fusion, Forma).
Strong analytical skills and ability to interpret adoption data and customer feedback.

Responsibilities

Own execution of customer success and adoption plans for Named Accounts, translating priorities into actions and milestones.
Plan and execute onboarding, training, and enablement to help customers adopt Autodesk solutions in courses and curricula.
Coordinate Autodesk resources and partners to support adoption and resolve blockers; escalate as needed.

Skills

Customer success

Adoption analytics

Stakeholder communication

Data-driven decisions

Tools

Fusion

Forma

Job description

Leverage strong analytics and communication skills to monitor adoption health, identify risks, and secure measurable outcomes. Travel to customer sites and events may be required up to 30%.

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