Higher-Ed Adoption Success Manager

Autodesk; Massachusetts; On-site; USD 82,000 - 148,000; Full time

Job summary

Autodesk is seeking a Customer Success Manager for Education Named Accounts in the United States. You will help higher-education institutions adopt Autodesk solutions and realize measurable value, translating adoption opportunities into success plans and driving execution with cross-functional teams.

Responsibilities include owning adoption plans, onboarding customers, coordinating resources, and monitoring usage to assess health and ROI. Travel up to 30% may be required.

Qualifications

• 4 years experience in customer success, technology adoption, implementation, enablement, or a related customer-facing discipline.
• Experience helping customers implement, adopt, and realize value from technology solutions.
• Familiarity with Autodesk products, platforms, or learning ecosystems (e.g., Fusion, Forma).
• Strong analytical skills to interpret adoption data and customer feedback.

Responsibilities

• Own execution of customer success and adoption-realization plans for Named Accounts with clear actions and milestones.
• Plan onboarding, training, enablement and other activities to integrate Autodesk solutions into courses and programs.
• Coordinate Autodesk resources to support adoption and escalate issues requiring intervention.

Skills

Customer success

Data analysis

Communication

Stakeholder management

Travel readiness

Job description

Autodesk is seeking a Customer Success Manager for Education Named Accounts in the United States. You will help higher-education institutions adopt Autodesk solutions and realize measurable value, translating adoption opportunities into success plans and driving execution with cross-functional teams.

Responsibilities include owning adoption plans, onboarding customers, coordinating resources, and monitoring usage to assess health and ROI. Travel up to 30% may be required.