Education Support Specialist, Test Proctor

Virginia's Community College System; Richmond (VA); On-site; USD 22,000 - 28,000; Part time

Benefits offered by this job

Flexible hours

In-person work

Job summary

Piedmont Virginia Community College (PVCC) is seeking an Education Support Specialist – Test Proctor to support the Testing Center. This part-time, in-person role may require two Saturdays per month and flexible weekday hours between 8:00 a.m. and 8:00 p.m.

The position emphasizes confidentiality, customer service, and the secure handling of testing materials, with responsibilities spanning administration, scheduling, and student assistance.

Qualifications

• Consistent record of on-time attendance and confidential handling of sensitive information.
• Ability to work two Saturdays per month (10 AM–2 PM) and flex hours within 8:00–20:00.
• Experience in customer-facing roles with effective problem resolution.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office and ability to communicate clearly.

Responsibilities

• Administer a variety of tests online and on paper for PVCC and non-PVCC students, licensures, and certifications.
• Send/receive confidential testing material to and from faculty at PVCC and other institutions.
• Maintain integrity of testing information and confidentiality.
• Handle day-to-day operations: answer calls, manage email, organize materials, and calendar.
• Observe students during testing via security cameras and computer monitoring program; provide troubleshooting as needed.
• Assist students with special accommodations and technology; uphold a welcoming environment.

Skills

Microsoft Office

Customer service

Communication skills

Teamwork

Confidentiality

Multicultural sensitivity

Tools

Microsoft Teams

Job description

Working Title Education Support Specialist, Test Proctor Role Title Education Support Specialist I Role Code 29142-SW FLSA Nonexempt Pay Band Position Number 282W0499 Agency Piedmont Virginia Community College Division Piedmont Virginia Community College (Div) Work Location Albemarle - 003 Hiring Range $16.87/hour Emergency/Essential Personnel No EEO Category 6-Administrative Support Full Time or Part Time Part Time Does this position have telework options? -Telework options are subject to change based on business needs- Does this position have a bilingual or multilingual skill requirement or preference?

Flexible hours to work up to 29 hours per week within the hours of 8:00 a.m. to 8:00 p.m. Monday-Thursday, 8:00 a.m. to 5 p.m. on Fridays, and availability to work two Saturdays per month (typically 10 AM - 2 PM). This is a part-time (non-exempt) position providing services in-person for students at college and community locations.

Sensitive Position No Job Description

Position Description – Education Support Specialist – Test Proctor

Piedmont Virginia Community College (PVCC) is a public, open access institution of higher education in the Virginia Community College System whose main campus is located in Charlottesville, Virginia. This is home to the Charlottesville Historic Downtown Mall, The Jefferson School African American Heritage Center, and the John Paul Jones Arena (JPJ). As a comprehensive community college, the College provides quality, accessible, and affordable educational opportunities for the residents of the City of Charlottesville and the counties of Albemarle, Buckingham, Fluvanna, Greene, Louisa, and Nelson. For more information, please visit: pvcc.edu

Position Title: Education Support Specialist – Test Proctor

Department: Student Affairs – Testing center

Employment type: Part-time wage, 29 hours or less per week, non-benefitted

Position Purpose

Test Proctors in the PVCC Testing Center and Professional Testing and Certification Center (PTCC) maintain confidentiality and security of all test materials and strive to prevent academic dishonesty.

Duties And Responsibilities

• Administer a variety of tests: online and paper tests for PVCC and non-PVCC students, licensures, and certifications.
• Send and receive confidential testing material to and from faculty at PVCC and other institutions.
• Maintain integrity of testing information.
• Handle day-to-day operations accurately. Duties include but are not limited to:
  • Answer phone calls.
  • Manage email communication.
  • Organize incoming material.
  • Manage Testing Center calendar.
  • Handle multi-step procedures while helping customers.
  • Observe students during testing via security cameras and computer monitoring program.
  • Troubleshooting as needed.
• Foster a warm and welcoming environment.
• Demonstrate professionalism and a positive attitude even under stressful conditions.
• Assist students with special accommodations and technology.
• Exhibit excellent customer service skills while working with students, faculty, staff and community members.
• Attend training sessions as needed.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

• Consistent record of on-time attendance, reliable task completion, and trusted access to sensitive information requiring strict confidentiality.
• Availability to work two Saturdays per month (typically 10 AM - 2 PM).
• Ability to manage multi-step procedures and refocus when tasks are interrupted.
• Experience in customer-facing roles with a track record of accurately interpreting and resolving customer concerns effectively as evidence in positive feedback from performance evaluations.
• Ability to work independently and as a member of a team.
• Experience serving customers from a variety of cultural, socioeconomic, or ability backgrounds.
• References/reviews highlight effective teamwork.
• Proficient In Microsoft Office (Word, Excel, Outlook).
• Demonstrated ability to convey information clearly and professionally (verbal and non-verbal; written).
• Successfully managed multiple responsibilities including filing papers/folders under timed deadlines with minimal errors.

Additional Considerations

• Previous experience in a testing center environment
• Knowledge and use of Microsoft TEAMS

Operation of a State Vehicle No Supervises Employees No Required Travel minimal

Background Check Statement Disclaimer

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.