Testing Center Specialist (Chesapeake)

Virginia's Community College System; Richmond (VA); On-site; USD 17,000 - 25,000; Part time

Job summary

Tidewater Community College's Chesapeake Campus seeks a part-time Testing Center Specialist to support core testing functions, assist students and staff, and ensure smooth daily operations. The role requires flexibility with hours including occasional evenings and weekends, and a strong focus on customer service and accuracy.

The ideal candidate will handle Virginia placement and industry tests, coordinate scheduling, and maintain testing resources while collaborating with multiple campus

Qualifications

• Knowledge of effective customer service in person and online
• Ability to communicate clearly with a diverse public
• Ability to work independently and with teams
• Proficiency in managing multiple tasks in a fast-paced setting
• Comfort using basic office software and Zoom for virtual meetings

Responsibilities

• Administer comprehensive testing and support testing functions (Virginia Placement Test, industry tests, makeup exams, online/hybrid exams)
• Support Student Affairs units as needed
• Participate in registration activities
• Provide excellent customer service to internal and external stakeholders
• Answer inquiries via phone, email, and in person promptly
• Maintain daily testing center operations and prepare materials for appointments
• Obtain necessary credentials to administer various tests
• Other duties as assigned

Skills

Customer service

Strong communication

Independent work

Team collaboration

Multi-tasking

Tools

Zoom

Job description

Working Title Testing Center Specialist (Chesapeake) Role Title Education Support Specialist I Role Code 29142-SW FLSA Nonexempt Pay Band 02 Position Number 295W5096 Agency Tidewater Community College Division Tidewater Community College (Div) Work Location Chesapeake - 550 Hiring Range $15.18 per hr, part time Emergency/Essential Personnel No EEO Category 6-Administrative Support Full Time or Part Time Part Time Does this position have telework options? -Telework options are subject to change based on business needs- No Does this position have a bilingual or multilingual skill requirement or preference? No Work Schedule

Up to 29 hours per week to be scheduled the following times:

Monday: 12:00 PM - 5:00 PM
Tuesday: 1:00 PM - 6:00 PM
Wednesday: 12:00 PM - 5:00 PM
Thursday: 12:00 PM - 5:00 PM
Friday: 12:00 PM - 5:00 PM
Saturday: 9:00AM - 12:00 PM

Applicants must be flexible with schedule

Sensitive Position No Job Description

Tidewater Community College has served South Hampton Roads - both students and employers - for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 25,000 students in 2024-25. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,399 graduates in 2024-2025, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 33% enrolled at TCC. TCC’s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.

The Testing Center Specialist will support the overall operations and core testing functions of the Testing Center on the Chesapeake Campus with a mission of service to students, faculty, staff, employers and community members.

Functional Responsibilities

• Administer comprehensive testing and support the core testing functions to include Virginia Placement Test, industry tests, TCC faculty makeup exams, online/hybrid course exams, testing for Office of Educational Accessibility, and exams from VCCS institutions and other college/universities, on and off-campus
• Provide support to Student Affairs departments such as Virtual Student Support, Admissions & Enrollment, Counseling, Office of Educational Accessibility, and others as needed
• Actively participate in registration activities
• Provide excellent customer service to both internal and external constituents in a fast-paced, high-volume environment.
• Promptly answers telephone calls, emails, and in-person inquiries from students, faculty, staff, and general public
• Maintain daily operation of Testing Center to include: preparing lab computers, cameras, & reference sheets, scheduling student appointments, preparing for appointments, seating students for testing, mailroom box, and other files as needed in accordance with TCC/VCCS policy.
• Obtain necessary credentials to administer various tests to students or other customers
• Other duties as assigned

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

• Knowledge of effective customer service techniques both in person and in an automated environment
• Knowledge of college admission policies, procedures, and programs of study
• Ability to work independently as well as collaborate with administrators, faculty, and staff
• Ability to effectively communicate orally and in writing with a diverse public
• Ability to work in a fast-paced, high-volume environment
• Ability to work varied hours (weekends and evening) and locations (required)
• Demonstrated skill with operating a PC and experience with word processing, spreadsheet, and database software
• Ability to obtain necessary certifications for testing center during work hours within one month of employment
• Proficiency in Zoom

Additional Considerations

• Experience in a college or university environment
• Knowledge of assessment screening principles and measures
• Knowledge of state and federal policies regarding FERPA regulations
• Knowledge of student information systems; PeopleSoft

Operation of a State Vehicle No Supervises Employees No Required Travel N/A

Posting Number WGE_3424P Recruitment Type General Public - G Number of Vacancies 1 Position End Date (if temporary) Job Open Date 09/01/2026 Job Close Date 09/30/2026 Open Until Filled No Agency Website TCC.EDU

Contact Name Lizette White Email [e-mail] Phone Number

Special Instructions to Applicants

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Background Check Statement Disclaimer

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Quicklink for Posting https://jobs.vccs.edu/postings/100659