Education Support Specialist, Test Proctor

Virginia Community Colleges; Charlottesville (VA); On-site; USD 26,000 - 30,000; Part time

Job summary

Piedmont Virginia Community College (PVCC) invites applications for an Education Support Specialist – Test Proctor. This part-time, non-benefitted role supports PVCC Testing Center and PTCC operations, maintaining confidentiality and security of materials while ensuring a welcoming environment for students and faculty.

Position requires availability to work two Saturdays per month, with flexible hours within 8:00 a.m.–8:00 p.m.

Qualifications

• Experience in customer-facing roles with a track record of resolving customer concerns effectively.
• Ability to convey information clearly and professionally (verbal and written).
• Strong organizational skills and ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Administer a variety of tests for PVCC and non-PVCC students, licensures, and certifications.
• Send/receive confidential testing material to and from faculty at PVCC and other institutions.
• Maintain integrity of testing information.
• Manage day-to-day operations: answer calls, manage email, organize incoming material, calendar.
• Observe students during testing via security cameras and computer monitoring program; troubleshoot as needed.
• Assist students with special accommodations and technology; provide excellent customer service to students, faculty, staff and community.

Skills

Customer service

Communication

Teamwork

Multicultural awareness

Attention to detail

Tools

Microsoft TEAMS

Job description

Education Support Specialist, Test Proctor

Please see Special Instructions for more details.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Posting Summary

Working Title

Working Title Education Support Specialist, Test Proctor

Role Title

Role Title Education Support Specialist I

Role Code

Role Code 29142-SW

FLSA

FLSA Nonexempt

Pay Band

Position Number

Position Number 282W0499

Agency

Agency Piedmont Virginia Community College

Division

Division Piedmont Virginia Community College (Div)

Work Location

Work Location Albemarle - 003

Hiring Range

Hiring Range $16.87/hour

Emergency/Essential Personnel No

EEO Category

EEO Category 6-Administrative Support

Full Time or Part Time

Full Time or Part Time Part Time

Does this position have telework options? -Telework options are subject to change based on business needs-

Does this position have a bilingual or multilingual skill requirement or preference?

Work Schedule

Flexible hours to work up to 29 hours per week within the hours of 8:00 a.m. to 8:00 p.m. Monday-Thursday, 8:00 a.m. to 5 p.m. on Fridays, and availability to work two Saturdays per month (typically 10 AM – 2 PM). This is a part-time (non-exempt) position providing services in-person for students at college and community locations.

Sensitive Position

Sensitive Position No

Job Description

Position Description – Education Support Specialist – Test Proctor

Piedmont Virginia Community College ( PVCC ) is a public, open access institution of higher education in the Virginia Community College System whose main campus is located in Charlottesville, Virginia. This is home to the Charlottesville Historic Downtown Mall, The Jefferson School African American Heritage Center, and the John Paul Jones Arena ( JPJ ). As a comprehensive community college, the College provides quality, accessible, and affordable educational opportunities for the residents of the City of Charlottesville and the counties of Albemarle, Buckingham, Fluvanna, Greene, Louisa, and Nelson. For more information, please visit: pvcc.edu

PVCC is known throughout the community and the Virginia Community College System for its exceptional faculty and staff, the quality of its programs and services, and the success of its students. PVCC seeks to attract, welcome, and retain individuals who reflect the communities we serve.

Position Title: Education Support Specialist – Test Proctor

Employment type: Part-time wage, 29 hours or less per week, non-benefitted

Position Purpose: Test Proctors in the PVCC Testing Center and Professional Testing and Certification Center ( PTCC ) maintain confidentiality and security of all test materials and strive to prevent academic dishonesty.

Duties and Responsibilities:

• Administer a variety of tests: online and paper tests for PVCC and non- PVCC students, licensures, and certifications.
• Send and receive confidential testing material to and from faculty at PVCC and other institutions.
• Maintain integrity of testing information.
• Handle day-to-day operations accurately. Duties include but are not limited to:
  • Answer phone calls.
  • Manage email communication.
  • Organize incoming material.
  • Manage Testing Center calendar.
  • Handle multi-step procedures while helping customers.
  • Observe students during testing via security cameras and computer monitoring program.
  • Troubleshooting as needed.
• Foster a warm and welcoming environment.
• Demonstrate professionalism and a positive attitude even under stressful conditions.
• Assist students with special accommodations and technology.
• Exhibit excellent customer service skills while working with students, faculty, staff and community members.
• Attend training sessions as needed.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

• Consistent record of on-time attendance, reliable task completion, and trusted access to sensitive information requiring strict confidentiality.
• Availability to work two Saturdays per month (typically 10 AM – 2 PM).
• Ability to manage multi-step procedures and refocus when tasks are interrupted.
• Experience in customer-facing roles with a track record of accurately interpreting and resolving customer concerns effectively as evidence in positive feedback from performance evaluations.
• Ability to work independently and as a member of a team.
• Experience serving customers from a variety of cultural, socioeconomic, or ability backgrounds.
• References/reviews highlight effective teamwork.
• Demonstrated ability to convey information clearly and professionally (verbal and non-verbal; written).
• Successfully managed multiple responsibilities including filing papers/folders under timed deadlines with minimal errors.

Additional Considerations

• Previous experience in a testing center environment
• Knowledge and use of Microsoft TEAMS

Operation of a State Vehicle

Operation of a State Vehicle No

Supervises Employees No

Required Travel

minimal

Posting Number

Posting Number WGE_3435P

Recruitment Type

Recruitment Type General Public - G

Number of Vacancies

Number of Vacancies 1

Position End Date (if temporary)

Job Open Date

Job Open Date 09/04/2026

Job Close Date

Job Close Date 09/25/2026

Agency Website

Agency Website pvcc.edu

Contact Name

Contact Name Human Resources

Email

Email [e-mail]

Phone Number

Phone Number 434.961.6567

Special Instructions to Applicants

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services ( DARS ), or the Department for the Blind & Vision Impaired ( DBVI ). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Additional Information

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System ( VCCS ) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System ( VCCS ) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts ( ADA and ADAAA ), to provide, reasonable accommodation to applicants in the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCSuses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Required fields are indicated with an asterisk (*).