Testing Center Specialist (Chesapeake)

Virginia Community Colleges; Chesapeake (VA); On-site; USD 21,000 - 30,000; Part time

Job summary

Tidewater Community College in Chesapeake, VA, seeks a Testing Center Specialist I to support testing operations on the Chesapeake Campus. You will administer tests, assist students and faculty, and ensure a welcoming, efficient testing environment.

Responsibilities include coordinating exams, managing lab equipment, and providing high‑quality customer service in a fast-paced setting. Flexibility with hours, including evenings and weekends, is required.

Qualifications

• Knowledge of customer service techniques in person and online.
• Ability to communicate clearly with students, faculty, and staff.
• Experience operating a PC and standard software applications.

Responsibilities

• Administer comprehensive testing and support core testing functions
• Provide support to Student Affairs and other departments as needed
• Assist with registration activities and scheduling
• Deliver excellent customer service in a fast-paced environment
• Maintain testing center operations, including equipment and mailroom duties
• Obtain necessary credentials to administer tests to students

Skills

Customer service

Communication

Teamwork

Multitasking

Problem solving

Education

Tools

PeopleSoft

Zoom

Job description

Please see Special Instructions for more details.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Posting Summary

Working Title

Role Title

Role Title

Role Title Education Support Specialist I

Role Code

Role Code 29142-SW

FLSA

FLSA Nonexempt

Pay Band

Pay Band 02

Position Number

Position Number 295W5096

Agency

Agency Tidewater Community College

Division

Division Tidewater Community College (Div)

Work Location

Work Location Chesapeake - 550

Hiring Range

Emergency/Essential Personnel No

EEO Category

EEO Category 6-Administrative Support

Full Time or Part Time

Full Time or Part Time Part Time

Does this position have telework options? -Telework options are subject to change based on business needs-

Does this position have telework options? -Telework options are subject to change based on business needs- No

Does this position have a bilingual or multilingual skill requirement or preference?

Does this position have a bilingual or multilingual skill requirement or preference? No

Work Schedule

Up to 29 hours per week to be scheduled the following times:

Applicants must be flexible with schedule

Sensitive Position

Sensitive Position No

Job Description

Tidewater Community College has served South Hampton Roads – both students and employers – for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 25,000 students in 2024-25. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College ( TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,399 graduates in 2024-2025, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 33% enrolled at TCC. TCC’s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.

The Testing Center Specialist will support the overall operations and core testing functions of the Testing Center on the Chesapeake Campus with a mission of service to students, faculty, staff, employers and community members.

Functional Responsibilities:

• Administer comprehensive testing and support the core testing functions to include Virginia Placement Test, industry tests, TCC faculty makeup exams, online/hybrid course exams, testing for Office of Educational Accessibility, and exams from VCCS institutions and other college/universities, on and off-campus
• Provide support to Student Affairs departments such as Virtual Student Support, Admissions & Enrollment, Counseling, Office of Educational Accessibility, and others as needed
• Actively participate in registration activities
• Provide excellent customer service to both internal and external constituents in a fast-paced, high-volume environment.
• Promptly answers telephone calls, emails, and in-person inquiries from students, faculty, staff, and general public
• Maintain daily operation of Testing Center to include: preparing lab computers, cameras, & reference sheets, scheduling student appointments, preparing for appointments, seating students for testing, mailroom box, and other files as needed in accordance with TCC / VCCS policy.
• Obtain necessary credentials to administer various tests to students or other customers
• Other duties as assigned

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

• Knowledge of effective customer service techniques both in person and in an automated environment
• Knowledge of college admission policies, procedures, and programs of study
• Ability to work independently as well as collaborate with administrators, faculty, and staff
• Ability to effectively communicate orally and in writing with a diverse public
• Ability to work in a fast-paced, high-volume environment
• Ability to work varied hours (weekends and evening) and locations (required)
• Demonstrated skill with operating a PC and experience with word processing, spreadsheet, and database software
• Ability to obtain necessary certifications for testing center during work hours within one month of employment
• Proficiency in Zoom

Additional Considerations

• Experience in a college or university environment
• Knowledge of assessment screening principles and measures
• Knowledge of state and federal policies regarding FERPA regulations
• Knowledge of student information systems; PeopleSoft

Operation of a State Vehicle

Operation of a State Vehicle No

Supervises Employees

Supervises Employees No

Required Travel

N/A

Posting Number

Posting Number WGE_3424P

Recruitment Type

Recruitment Type General Public - G

Number of Vacancies

Number of Vacancies 1

Position End Date (if temporary)

Job Open Date

Job Open Date 09/01/2026

Job Close Date

Job Close Date 09/30/2026

Open Until Filled

Open Until Filled No

Agency Website

Agency Website TCC.EDU

Contact Name

Contact Name Lizette White

Email

Email [e-mail]

Phone Number

Special Instructions to Applicants

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services ( DARS ), or the Department for the Blind & Vision Impaired ( DBVI ). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Additional Information

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System ( VCCS ) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System ( VCCS ) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts ( ADA and ADAAA ), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCSuses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Required fields are indicated with an asterisk (*).

• * Are you willing to work at our Chesapeake campus?
  • Yes
  • No