Remote Higher-Ed Customer Success Specialist

Mcgraw Hill

Chicago (IL)

Remote

USD 60,000 - 75,000

Full time

2 days ago

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Job summary

McGraw Hill is seeking aRemote Customer Success Representative to support college-level faculty and administrators, guiding them in using our digital products to improve outcomes and engagement. The role partners with Sales and Success teams to drive retention and growth while managing implementations and customer training.

Applicants should have a Bachelor’s degree and 1–2 years in customer success or software-implementation roles, ideally in higher education.

Qualifications

Bachelor’s Degree required.
1-2 years experience in customer success or similar role related to software implementation (higher education experience highly preferred).
Exceptional communication and presentation skills to train and support customers with varying levels of technical acumen.
Ability to excel in a remote setting with strong communication, organization, and attention to detail.

Responsibilities

Develop in-depth knowledge of McGraw Hill Higher Education’s digital products (Connect and SIMnet).
Utilize Salesforce and Gainsight to manage sales pipelines, track customer stages, and analyze data.
Partner with Sales and Customer Success teams to assess customer needs and support retention and new opportunities.
Oversee implementation processes for new and returning customers to ensure positive outcomes.
Conduct one-on-one and group Zoom meetings to provide consultative guidance and training.