Education Program Specialist - iCELS

UMass Chan Medical School; Worcester (MA); On-site; USD 52,000 - 68,000; Full time

Job summary

UMass Chan Medical School is seeking an Educational Program Specialist to coordinate curriculum scheduling, collaborate with instructors, and support multimedia teaching in designated learning facilities.

You will serve as the front-line interface for faculty, learners, and external clients, producing documentation, managing events, and contributing to quality improvement initiatives. The role requires strong communication, organization, and the ability to handle multiple sessions concurrently.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 1 year experience.
• Demonstrated ability to make independent and autonomous decisions.
• Attention to detail.
• Effective oral and written communication skills.
• Proficiency in Microsoft Office Products.
• Ability to travel to offsite locations.
• Ability to meet deadlines.

Responsibilities

• Coordinate curriculum scheduling and collaborate with instructors to design and assess education.
• Provide multimedia support and production in learning facilities.
• Serve as front-line customer service interface to faculty, learners and clients.
• Manage resources, space and equipment for events.
• Translate and disseminate learning materials for onsite/offsite sessions.

Skills

Attention to detail

Effective oral and written comms

Prioritize and problem solve

Independent decision making

Time management

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office

Job description

Overview:

Under the direction of the Administrator/Director, or designee, the Educational Program Specialist is responsible for coordinating curriculum scheduling, collaborating with instructors to design, implement, and assess multi-modal medical education. The Education Program Specialist serves as a front-line customer service interface to UMMS faculty, learners and external clients/collaborators. They are responsible for producing technical and teaching/training documentation, administering teaching/training environments and providing multimedia support and production in designated learning facilities. Responsibilities:

Responsibilities

• Build and sustain strong relationships between internal/external educational collaborators.
• Serve as liaison between course directors, other education-related departments/groups and learners.
• Demonstrate optimized bi-directional communication with UMMS collaborative departments and/or external customers to produce desired session and data outcomes.
• Triage complex requests and inquiries from faculty, learners, staff and clients to ensure that operations are optimized. Resolve minor issues with constituents as needed.
• Manage details of educational programming, including staff assignments, faculty facilitator assignments, space, and equipment reservations to meet educational requirements and learning objectives of multifaceted, multimodal events.
• Work with faculty/educational collaborators in producing detailed course schedules and coordinating multiple daily course events.
• Assist faculty in the design and development of technology-enhanced educational sessions /materials.
• Translate, convert and disseminate learning materials into requirements for varied educational resources, equipment needs and material setup for onsite/offsite session to meet educational objectives.
• Manage real-time education program delivery to meet all scheduled and expected objectives.
• Participate in discussion and development of quality improvement initiatives to optimize workflows.
• Interact with educational team to support all required academic/administrative needs.
• Maintain confidentiality of oral communication and written records.
• Coordinate curriculum scheduling.
• Collaborate with instructors to design, implement, and assess multi-modal medical education.
• Collaborate to create program schedules and assign appropriate SPs and resources.
• Create and disseminate session materials to support learners and the iCELS team.
• Compile metrics on learning event impact.
• Update required resource tools to support scheduling tasks.
• Manage customer relationships with clients.
• Work with staff accountant on construction of estimates and invoices for events.
• Collaborate to schedule standardized patients to participate in scheduled cases by analyzing phenotype and learning requirements and program objectives.
• Update CAAP database and WIW scheduling software.
• Perform other duties as required.

Qualifications:

REQUIRED:

• Bachelor’s degree in a related field or equivalent experience
• 1 year experience
• Demonstrated ability to make independent and autonomous decisions
• Attention to detail
• Effective oral and written communication skills
• Proficiency in Microsoft Office Products
• Ability to prioritize and problem solve
• Ability to travel to offsite locations
• Ability to meet deadlines

PREFERRED:

• Previous experience in an academic healthcare setting
• Preferred experience in medical education