Education Ops Analyst Intern — Process & Data Support

Shine BrightX LLC; Naples (FL); On-site; USD 17,000 - 28,000; Part time

Benefits offered by this job

Medical insurance (25+ hrs)

Employee Assistance Program (EAP)

Free onsite medical clinics

Free onsite lunch

Volunteer paid time off (8 hours)

Wellness Center access

Job summary

Shine BrightX LLC in Naples, FL is seeking an intern to support administrative and operational tasks, with hands-on experience in ticket handling, meeting coordination, and data quality reviews.

You will document workflows, assist with instructor request processes, and participate in an intern project focused on process improvements. This role emphasizes organization, communication, and reliability.

Qualifications

• Pursuing a college degree in a business-related field; graduates within 6 months qualify.
• Basic to intermediate computer skills.
• Ability to follow written and verbal directions.
• Strong organization, attention to detail, time management, written and verbal communication, adaptability, problem-solving.
• Familiarity with PC, Microsoft Outlook, PowerPoint, Word, Excel, fax, and scanner.

Responsibilities

• Assist with AGU ticket support: handle low- to medium-effort tickets, document status, follow up, escalate exceptions.
• Support instructor request workflow: tracking, documentation, and event follow-up.
• Review dashboards for data quality and patterns; document findings and provide feedback.
• Coordinate approved supply and workbook orders, maintain records, monitor status, escalate issues.
• Prepare calendar invites and save-the-dates; support planning, scheduling and admin follow-up.
• Complete an intern project focused on operational improvement with planning, progress updates, final deliverable, and handoff.

Skills

Organization

Time management

Attention to detail

Communication

Adaptability

Problem solving

Education

College degree progress in business/related field

Recent graduate within 6 months

Tools

Microsoft Outlook

PowerPoint

Word

Excel

Fax

Scanner

Job description

Shine BrightX LLC in Naples, FL is seeking an intern to support administrative and operational tasks, with hands-on experience in ticket handling, meeting coordination, and data quality reviews.

You will document workflows, assist with instructor request processes, and participate in an intern project focused on process improvements. This role emphasizes organization, communication, and reliability.