Rep Education Operations Analyst Intern

NWU; Naples (FL); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Medical insurance

Employee Assistance Program (EAP)

Onsite medical clinics

Free onsite lunch

Volunteer paid time off (8 hours)

Wellness Center access

Job summary

NWU is seeking an intern to assist with ticket support, instructor workflow, data quality review, and planning support in a structured internship. You will document status, track requests, and participate in a sponsored project focused on operational improvements.

The role emphasizes strong organization, clear communication, and the ability to follow written and verbal instructions, with familiarity in common PC software and office tools.

Qualifications

• Pursuing a college degree in a related field; recent grads within six months qualify.
• Basic to intermediate computer skills needed.
• Ability to follow written and verbal directions.
• Strong organization, attention to detail, time management, and communication skills.
• Familiarity with PC programs including Outlook, Word, Excel, PowerPoint, fax, and scanner.

Responsibilities

• Assist with AGU ticket support by handling low- to medium-effort tickets, documenting status, completing follow-up, and escalating exceptions.
• Support instructor request workflow steps including tracking, documentation, and event follow-up.
• Review dashboards for data quality and recurring patterns, document findings, and provide feedback to the team.
• Coordinate approved supply and workbook orders, maintain records, monitor status, and communicate issues through escalation paths.
• Prepare calendar invitations and save-the-dates; support team planning, meeting logistics, scheduling, and administrative follow-up.
• Complete a defined intern project focused on operational improvement or team need, including planning, progress updates, final deliverable, and presentation or handoff.

Skills

Basic computer skills

Attention to detail

Time management

Written and verbal communication

Education

Bachelor’s degree in Business Administration / related field

Tools

Outlook

PowerPoint

Word

Excel

Fax

Scanner

Job description

Your Role

Here’s what you will be doing:

• Assist with AGU ticket support by handling low- to medium-effort tickets, documenting status, completing follow-up, and escalating exceptions.
• Support instructor request workflow steps including tracking, documentation, and event follow-up.
• Review dashboards for data quality and recurring patterns, document findings, and provide feedback to the team.
• Coordinate approved supply and workbook orders, maintain records, monitor status, and communicate issues through escalation paths.
• Prepare calendar invitations and save-the-dates; support team planning, meeting logistics, scheduling, and administrative follow-up.
• Complete a defined intern project focused on operational improvement or team need, including planning, progress updates, final deliverable, and presentation or handoff.

About You

The company is looking for:

• Progress towards a college degree in Business Administration, Operations Management, Communications, Education, Data Analytics, or related field. Recent graduates within six months of graduation also qualify.
• Basic to intermediate computer skills.
• Ability to follow written and verbal directions.
• Strong organization, attention to detail, time management, written and verbal communication, adaptability, problem-solving skills, and comfort sharing observations or ideas.
• Familiarity with PC, Microsoft Outlook, PowerPoint, Word, Excel, fax, and scanner.

Compensation & Benefits

• Medical insurance available for those working 25 or more hours per week, including telehealth services.
• Employee Assistance Program (EAP).
• Free onsite medical clinics.
• Free onsite lunch.
• Volunteer paid time off (8 hours).
• Access to the Wellness Center for Southwest Florida positions.