Education Operations Intern — Process & Data Improvement

Centro Escolar University; Naples (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical insurance (25+ hrs/week)

EAP

Free onsite medical clinics

Free onsite lunch

Volunteer paid time off

Wellness Center access

Job summary

Centro Escolar University is offering an internship role in Naples, FL to assist with ticket support, manage instructor request workflows, and coordinate supply orders. The role emphasizes organization, documentation, and proactive communication within a team.

The internship welcomes students across business, education, data analytics, or related fields and values fundamental computer skills, follow-through, and clear written and verbal communication.

Qualifications

• Pursuing a college degree in a related field or recent graduate within six months.
• Basic to intermediate computer skills.
• Ability to follow written and verbal directions.
• Strong organization, attention to detail, time management, communication, adaptability, and problem-solving.
• Familiarity with PC software including Outlook, PowerPoint, Word, Excel, fax, and scanner.

Responsibilities

• Assist with AGU ticket support by handling low- to medium-effort tickets, documenting status, completing follow-up, and escalating exceptions.
• Support instructor request workflow steps including tracking, documentation, and event follow-up.
• Review dashboards for data quality and recurring patterns, document findings, and provide feedback to the team.
• Coordinate approved supply and workbook orders, maintain records, monitor status, and communicate issues through escalation paths.
• Prepare calendar invitations and save-the-dates; support team planning, meeting logistics, scheduling, and administrative follow-up.
• Complete a defined intern project focused on operational improvement or team need, including planning, progress updates, final deliverable, and presentation or handoff.

Skills

Progress toward degree

Education

Pursuing college degree

Tools

Microsoft Outlook

PowerPoint

Word

Excel

Fax

Scanner

Job description

Centro Escolar University is offering an internship role in Naples, FL to assist with ticket support, manage instructor request workflows, and coordinate supply orders. The role emphasizes organization, documentation, and proactive communication within a team.

The internship welcomes students across business, education, data analytics, or related fields and values fundamental computer skills, follow-through, and clear written and verbal communication.