Customer Experience & Process Intern

Centro Escolar University; Bradenton (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with employer match

Short/Long-term disability

Life & AD&D

Gym discount program

Pet insurance

Wellbeing program

Job summary

Centro Escolar University in Bradenton, FL is seeking a motivated Student Experience/ CX Coordinator to support planning, coordination, and execution of cross-functional customer experience initiatives. You will assist with project management, manage timelines, coordinate meetings, capture feedback from students and parents, and help create journey maps and process documentation to improve campus programs.

The role involves coordinating onboarding and customer-facing video content, supporting

Qualifications

• Strong organizational and time management skills are required.
• Excellent written and verbal communication abilities are essential.

Responsibilities

• Support planning, coordination, and execution of cross-functional customer experience initiatives.
• Assist with project management activities including maintaining timelines, tracking action items, coordinating meetings, and following up with stakeholders.
• Take ownership of smaller projects and improvements, coordinating with stakeholders to drive deliverables to completion.
• Support customer journey design workshops by coordinating sessions and capturing ideas.
• Review feedback from students, campers, and parents to identify themes and opportunities for improvement.
• Assist in reviewing existing processes to identify inefficiencies and propose improvements.
• Develop and maintain project plans, process docs, customer journey maps, and other resources.
• Coordinate onboarding and customer-facing video content by organizing needs and timelines.
• Support planning and execution of campus initiatives, events, and programs enhancing the customer experience.
• Adhere to policies, procedures, and ethics codes.
• Perform other duties as assigned.

Skills

Business Admin coursework

Organizational skills

Communication skills

Cross-functional collaboration

Proactive initiative

Analytical thinking

MS Office suite

Adaptability

Customer experience interest

Education

Coursework in business administration or related field

Tools

MS Office

Job description

Centro Escolar University in Bradenton, FL is seeking a motivated Student Experience/ CX Coordinator to support planning, coordination, and execution of cross-functional customer experience initiatives. You will assist with project management, manage timelines, coordinate meetings, capture feedback from students and parents, and help create journey maps and process documentation to improve campus programs.

The role involves coordinating onboarding and customer-facing video content, supporting