Information Technology Support Specialist

Value Innovation Labs; Petersburg (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

Value Innovation Labs is seeking an experienced IT Support Specialist to provide hands-on technical support for desktops, laptops, scanners, peripherals, and classroom technology in a fast-paced environment. The role focuses on troubleshooting, clear communication, and support for Windows and macOS.

This on-site position involves hardware provisioning, inventory management across labs and classrooms, and training users on technology.

Qualifications

• Minimum 2 years of hands-on IT Support / Help Desk experience.
• Experience troubleshooting Windows and macOS environments.
• Strong knowledge of desktop, laptop, scanner, and peripheral support.
• Experience with hardware/software asset and inventory management.
• Excellent communication and customer service skills.
• Basic understanding of IT security and data privacy.
• Ability to work 100% onsite and lift equipment up to 30 lbs.

Responsibilities

• Install, diagnose, troubleshoot, and repair desktops, laptops, scanners, and peripherals.
• Provide hardware and software support to faculty and staff.
• Maintain IT security and compliance with VITA IT Security Standards.
• Manage hardware and software inventory across labs, classrooms, and mobile devices.
• Provide technical training and create user-friendly documentation.
• Support classroom technologies, including projectors, smartboards, Zoom, Teams, and WebEx.
• Assist with hardware provisioning, deployment, and troubleshooting.

Skills

Windows support

macOS support

Troubleshooting

Customer service

On-site work

Asset management

Documentation

IT security basics

Tools

Jamf

Kandji

Mosyle

Job description

We are looking for an experienced IT Support Specialist to provide hands-on technical support for desktops, laptops, scanners, peripherals, and classroom technology. The ideal candidate should have strong troubleshooting skills, excellent communication abilities, and experience supporting Windows/macOS environments.

• Install, diagnose, troubleshoot, and repair desktops, laptops, scanners, and peripherals.
• Provide hardware and software support to faculty and staff.
• Maintain IT security and compliance with VITA IT Security Standards.
• Manage hardware and software inventory across labs, classrooms, and mobile devices.
• Provide technical training and create user-friendly documentation.
• Support classroom technologies, including projectors, smartboards, Zoom, Teams, and WebEx.
• Assist with hardware provisioning, deployment, and troubleshooting.

Required Skills & Qualifications:

• Minimum 2 years of hands-on IT Support / Help Desk experience.
• Experience troubleshooting Windows and macOS environments.
• Strong knowledge of desktop, laptop, scanner, and peripheral support.
• Experience with hardware/software asset and inventory management.
• Excellent communication and customer service skills.
• Basic understanding of IT security and data privacy.
• Ability to work 100% onsite and lift equipment up to 30 lbs.

Nice to Have:

• Mac MDM tools: Jamf, Kandji, or Mosyle.
• macOS hardware provisioning and deployment.
• CompTIA A+, Network+, or Google IT Support Professional Certification.
• Experience supporting academic or corporate IT environments.

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