Education IT Helpdesk Specialist - Classroom Tech & Support

Mirman School; Towson (MD); On-site; USD 48,000 - 63,000; Full time

Job summary

Notre Dame Preparatory School, an independent Catholic school for girls in grades 6-12, seeks a collaborative Helpdesk Support Specialist to join our Technology Department on-site. You will provide Tier 1–2 support for students, faculty and staff, manage Windows devices, classroom technology, and participate in cybersecurity initiatives.

Responsibilities include incident diagnosis, device imaging, documentation, and collaboration with vendors to resolve issues.

Qualifications

• Experience in IT support or help desk environments.
• Knowledge of Microsoft environment including Windows, M365, AD, Entra and Intune.
• Experience troubleshooting hardware, software, network, and printing issues.
• Strong customer service orientation and communication skills.
• Ability to learn new technologies and adapt to changing needs.
• Strong organizational skills and attention to detail.
• Ability to work independently and collaboratively within a team.
• Commitment to providing exceptional support to faculty, staff, and students.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for students, faculty, and staff while prioritizing responsiveness and follow‑through.
• Diagnose and resolve hardware, software, printing, network connectivity, and account‑related issues within the Microsoft stack.
• Configure, deploy, maintain, and troubleshoot Windows devices.
• Support classroom technology including projectors, displays, document cameras, audiovisual equipment, and instructional technologies.
• Manage device imaging, software installation, upgrades, and asset inventory.
• Support copier, printer, phone, and voicemail systems.
• Maintain accurate documentation and ticket records.
• Assist with cybersecurity initiatives, system updates, patch management, and security awareness efforts.
• Collaborate with vendors and managed service providers to resolve technical issues.
• Participate in technology implementation, upgrades, and special projects.
• Develop and maintain technical documentation, procedures, and knowledge base resources.

Skills

Customer service

Communication skills

Learn new technologies

Organizational skills

Education

Associate's or Bachelor's in IT/CS

Tools

Microsoft 365

Active Directory

Entra

Intune

Windows deployment

Job description

Notre Dame Preparatory School, an independent Catholic school for girls in grades 6-12, seeks a collaborative Helpdesk Support Specialist to join our Technology Department on-site. You will provide Tier 1–2 support for students, faculty and staff, manage Windows devices, classroom technology, and participate in cybersecurity initiatives.

Responsibilities include incident diagnosis, device imaging, documentation, and collaboration with vendors to resolve issues.