Education IT Support Analyst - Helpdesk & Training

milton; Milton (MA); On-site; USD 36,000 - 41,000; Full time

Job summary

Milton Academy is seeking a Junior Technical Support Analyst to provide technical support, service, and training to faculty, students, and staff across a wide range of technology needs at Warren Hall. You will serve as a key Helpdesk contact and support desktop, laptop computers, tablets, applications, peripherals, and network-based services.

The ideal candidate has 1-3 years of experience, strong knowledge of Windows and MacOS, excellent customer service, and the ability to explain technology

Qualifications

• 1-3 years of experience supporting desktop/laptop computer hardware and operating systems.
• Advanced knowledge of Windows operating systems and MacOS.
• Ability to troubleshoot and configure hardware, software, and networks.

Responsibilities

• Provide tier-one helpdesk support for faculty, staff, and students.
• Diagnose and repair hardware and software issues on Windows and Mac devices.
• Install, configure, maintain, repair and upgrade computer hardware, software, and peripherals.
• Document troubleshooting steps and share resolutions with the community.
• Maintain inventory records and support project-related tasks.

Skills

Desktop support

Windows OS

MacOS

Customer service

Education

B.S./B.A. or equivalent

A+ certification

Vendor certifications

Job description

Milton Academy is seeking a Junior Technical Support Analyst to provide technical support, service, and training to faculty, students, and staff across a wide range of technology needs at Warren Hall. You will serve as a key Helpdesk contact and support desktop, laptop computers, tablets, applications, peripherals, and network-based services.

The ideal candidate has 1-3 years of experience, strong knowledge of Windows and MacOS, excellent customer service, and the ability to explain technology