Education IT Support Administrator – Windows & Office 365

ATC; Madison (WI); On-site; USD 48,000 - 62,000; Full time

Job summary

A state educational support agency in Wisconsin is seeking a qualified candidate for a technical support position. The role supports the Department of Public Instruction by troubleshooting and resolving issues related to desktop systems, while collaborating with staff and leadership. The ideal candidate has strong experience with Microsoft Office 365 and Windows 10, along with communication skills to create clear documentation. This position offers opportunities for both independent initiative and teamwork in a fast-paced IT environment.

Qualifications

• Proven experience in Microsoft Office 365 and Windows 10 support.
• Exceptional communication skills for diverse audiences.
• Capability to troubleshoot various software issues.

Responsibilities

• Troubleshoot and resolve technical issues for DPI staff.
• Configure and maintain desktop systems.
• Create documentation for operational and troubleshooting procedures.

Skills

Microsoft Office 365 & Windows 10 Support

Strong written and verbal communication skills

General software troubleshooting

Creating operational and troubleshooting documentation

Evaluating hardware and software

Job description

A state educational support agency in Wisconsin is seeking a qualified candidate for a technical support position. The role supports the Department of Public Instruction by troubleshooting and resolving issues related to desktop systems, while collaborating with staff and leadership. The ideal candidate has strong experience with Microsoft Office 365 and Windows 10, along with communication skills to create clear documentation. This position offers opportunities for both independent initiative and teamwork in a fast-paced IT environment.