System Administrator

ATC; Madison (WI); On-site; USD 48,000 - 62,000; Full time

Job summary

A state educational support agency in Wisconsin is seeking a qualified candidate for a technical support position. The role supports the Department of Public Instruction by troubleshooting and resolving issues related to desktop systems, while collaborating with staff and leadership. The ideal candidate has strong experience with Microsoft Office 365 and Windows 10, along with communication skills to create clear documentation. This position offers opportunities for both independent initiative and teamwork in a fast-paced IT environment.

Qualifications

• Proven experience in Microsoft Office 365 and Windows 10 support.
• Exceptional communication skills for diverse audiences.
• Capability to troubleshoot various software issues.
• Ability to create clear operational and troubleshooting documentation.
• Ability to evaluate hardware and software for suitability and issues.

Responsibilities

• Troubleshoot and resolve technical issues for DPI staff.
• Configure and maintain desktop systems.
• Create documentation for operational and troubleshooting procedures.
• Collaborate with internal teams and work independently when needed.

Skills

Microsoft Office 365 & Windows 10 Support

Strong written and verbal communication skills

General software troubleshooting

Creating operational and troubleshooting documentation

Evaluating hardware and software

Workstation imaging

Quick learner in IT environments

Job description

Overview

This position supports education in Wisconsin by serving on the Department of Public Instruction (DPI)'s internal technology support team. Responsibilities include troubleshooting, resolving technical issues, configuring and maintaining desktop systems, and supporting DPI staff and leadership. Work involves multitasking in a professional IT environment with opportunities for collaboration and independent initiative.

Responsibilities

Note: The original description lists responsibilities within the overview; maintain focus on technical support duties as described.

Required skills

• Microsoft Office 365 & Windows 10 Support
• Strong written and verbal communication skills
• General software troubleshooting
• Creating operational and troubleshooting documentation
• Evaluating hardware and software

NICE TO HAVE SKILLS

• Workstation imaging
• Quick learner in IT environments