Education IT Lead: Classroom Tech Support

Carlisle, PA; Jefferson Hills (Allegheny County); On-site; USD 55,000 - 62,000; Full time

Job summary

Questeq seeks an Information Technology Coordinator for Steel Center for Career and Technical Education in Jefferson Hills, PA. You will be the primary interface between Questeq and the educational organization, managing the delivery of IT services and support in a school setting.

Responsibilities include onsite support, process improvement, and coordinating with administrators to achieve IT goals while tracking tickets and performance metrics.

Qualifications

• Associates degree in IT technology related field.
• Strong customer service and communication skills.
• Clearances required: Act 151, Act 34, Act 114, Act 168, Act 24.

Responsibilities

• Oversees on-site day-to-day IT support and network operations.
• Improves network, desktop hardware and software processes.
• Works with school admin to meet IT goals and metrics.
• Manages ticket queue, documentation and time-to-close metrics.
• Identifies opportunities for remote resolution and future IT needs.

Skills

Customer service

Communication

Leadership

Strategic planning

IT management

Education

Associate degree in IT technology

Job description

Questeq seeks an Information Technology Coordinator for Steel Center for Career and Technical Education in Jefferson Hills, PA. You will be the primary interface between Questeq and the educational organization, managing the delivery of IT services and support in a school setting.

Responsibilities include onsite support, process improvement, and coordinating with administrators to achieve IT goals while tracking tickets and performance metrics.