Information Technology Coordinator

Carlisle, PA; Jefferson Hills (Allegheny County); On-site; USD 55,000 - 62,000; Full time

Job summary

Questeq seeks an Information Technology Coordinator for Steel Center for Career and Technical Education in Jefferson Hills, PA. You will be the primary interface between Questeq and the educational organization, managing the delivery of IT services and support in a school setting.

Responsibilities include onsite support, process improvement, and coordinating with administrators to achieve IT goals while tracking tickets and performance metrics.

Qualifications

• Associates degree in IT technology related field.
• Strong customer service and communication skills.
• Clearances required: Act 151, Act 34, Act 114, Act 168, Act 24.

Responsibilities

• Oversees on-site day-to-day IT support and network operations.
• Improves network, desktop hardware and software processes.
• Works with school admin to meet IT goals and metrics.
• Manages ticket queue, documentation and time-to-close metrics.
• Identifies opportunities for remote resolution and future IT needs.

Skills

Customer service

Communication

Leadership

Strategic planning

IT management

Education

Associate degree in IT technology

Job description

Information Technology Coordinator# Information Technology CoordinatorSteel Center for Career and Technical Education - Jefferson Hills, PA 15025## OverviewSalary Range$55,000.00 - $62,000.00 SalaryLevelExperiencedPosition TypeFull TimeJob ShiftDayEducation Level2 Year DegreeTravel PercentageNegligibleCategoryInformation Technology## Description##### **Who we are:**We are Questeq and we stand for quality. Our technology teams possess the tools to make a real impact. Working with schools is our niche, making positive cultural changes towards digital transformation is our mission. We bridge the gap between technology and curriculum, which drives innovation in the classroom. Imagine what a school can accomplish where every student has the latest technology and is provided the means for total utilization. That is Questeq.##### **What you will be doing:**The Information Technology Coordinator will join our talented team at Steel Center for Career and Technical Education. As the Information Technology Coordinator, you will be the primary interface between Questeq and the educational organization and responsible for managing the overall Questeq education technology delivery model. ##### **Essential Functions:*** Oversees and executes the onsite day to day IT technical support and network operations* Improves network, desktop hardware and software processes and supports critical educational strategies* Works with Questeq and the school’s administrative team to achieve the educational organization and Questeq IT goals* Manages and tracks call ticket queue, ticket documentation and time to close metrics* Analyze ticket information and identify productivity improvements* Identify opportunities to eliminate ticket causes* Identify opportunities for remote resolution* Works with Questeq administrative staff within the Front Line and Infrastructure Services departments* Supervises the system-wide inventory of IT technology assets as defined between the educational organization and Questeq.* Aids Questeq by identify technology infrastructure current and future needs.* Assists with recommending technology improvements## Qualifications##### **Knowledge and Skill Requirements:*** Industry certifications preferred* Strong Customer Service and Communication Skills* Associates degree in IT technology related field* Solid technical background* Experience with leadership & vision* Experience with strategic planning - would be awesome* Experience with team building a plus* Experience with IT Management - preferred* Familiarity with communication and business systems management**Required Clearances:*** Act 151: Child Abuse History Clearance* Act 34: Pennsylvania State Criminal History Clearance* Act 114: Federal Criminal History Clearance* Act 168: Required Employment History Review* Act 24: Arrest/Criminal Conviction Report