K-12 IT Helpdesk Technician

Dayton Area School Consortium; Dayton (OH); On-site; USD 40,000 - 52,000; Full time

Job summary

Dayton Area School Consortium is seeking an IT Service Desk Technician to provide timely assistance for school technologies used by students and staff in a K-12 setting. The role emphasizes thorough documentation of issues, steps taken, and resolutions within the service management system.

The ideal candidate should be a proactive problem-solver who follows established protocols and takes pride in supporting others and learning new tools and processes.

Qualifications

• Proactive problem-solver who follows established protocols.
• Contributes to process improvements.
• Passionate about learning and supporting others.

Responsibilities

• Document all support interactions thoroughly using the service management system, clearly detailing the issue, troubleshooting steps, communications, asset details, and resolution.

Skills

Proactive problem-solving

Process improvement

Support for students and staff

Job description

Dayton Area School Consortium is seeking an IT Service Desk Technician to provide timely assistance for school technologies used by students and staff in a K-12 setting. The role emphasizes thorough documentation of issues, steps taken, and resolutions within the service management system.

The ideal candidate should be a proactive problem-solver who follows established protocols and takes pride in supporting others and learning new tools and processes.