Education Customer Success Manager - Drive Adoption

Vector Solutions; Tampa (FL); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid work one onsite day/week

Health insurance

PTO 20 days/year

Group life insurance

Job summary

Vector Solutions, a Tampa-based AI-enabled performance platform, seeks a Customer Success Manager for the Education Learning Sector. You will cultivate client relationships, guide platform adoption, and drive retention and upsell while coordinating with product, training, and support teams to meet customer goals.

The role demands strong communication, problem-solving, and the ability to work independently within a hybrid, US-wide remit. Hybrid work with one onsite day per week is offered.

Qualifications

• 3–5 years' experience in a customer-facing, service-oriented role focusing on relationship management.
• Bachelor's degree in a related field.
• Excellent communication and presentation skills with clients and executives.
• Proficient in Microsoft Office and Salesforce with ability to learn new tools.

Responsibilities

• Drive retention and expansion by advising customers to ensure platform adoption.
• Serve as the primary contact for all accounts in your book of business.
• Conduct regular business reviews to measure success against goals.
• Proactively communicate platform updates and best practices to customers.
• Work cross-functionally to ensure state law requirements are met through products and trainings.
• Identify major product issues and retention risks and escalate as needed.
• Lead customer-facing documentation and release communications for new features.

Skills

Relationship mgmt

CRM Salesforce

Communication

Presentations

Time management

Office Suite

Education

Bachelor's degree

Tools

Salesforce CRM

Job description

Vector Solutions, a Tampa-based AI-enabled performance platform, seeks a Customer Success Manager for the Education Learning Sector. You will cultivate client relationships, guide platform adoption, and drive retention and upsell while coordinating with product, training, and support teams to meet customer goals.

The role demands strong communication, problem-solving, and the ability to work independently within a hybrid, US-wide remit. Hybrid work with one onsite day per week is offered.