EdTech Success Consultant - Growth, Adoption & Renewal

Cengage Group; Boston (MA); On-site; USD 67,000 - 87,000; Full time

Job summary

Cengage Group is seeking a Customer Success Consultant to partner with higher education customers in Mississippi and Tennessee, helping them realize value from Cengage technology.

You will drive adoption, renewals, and expansion by tailoring success plans, training, and data-driven guidance. Travel 20-30% to meet customers.

Join a global edtech leader focused on learning outcomes and scalable platforms, empowering learners worldwide.

Qualifications

• 5+ years in Sales or Customer Success.
• Experience in Educational Technology or Higher Education.
• Familiarity with Higher Education landscape and LMS.
• Travel between 20-30% by air and car.

Responsibilities

• Act as the designated point of contact for customers, building strong, enduring relationships throughout the customer lifecycle.
• Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers.
• Develop and implement tailored success plans that align with customer goals and increase product usage.
• Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.
• Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes.
• Conduct regular health checks to assess value realization and identify opportunities for growth.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Skills

Learn new systems

Communication skills

Analytical skills

Explain technical concepts

Multi-tasking

Education

Bachelor’s degree preferred

Job description

Cengage Group is seeking a Customer Success Consultant to partner with higher education customers in Mississippi and Tennessee, helping them realize value from Cengage technology.

You will drive adoption, renewals, and expansion by tailoring success plans, training, and data-driven guidance. Travel 20-30% to meet customers.

Join a global edtech leader focused on learning outcomes and scalable platforms, empowering learners worldwide.