Education Tech Customer Success Partner

Cengage Group; Louisville (KY); On-site; USD 67,000 - 87,000; Full time

Job summary

Cengage Group in the United States is seeking a Customer Success Consultant to act as a strategic partner to customers in Mississippi and Tennessee. You will drive adoption of Cengage technology and help customers achieve their goals.

This full-time role requires strong communication, analytical abilities, and the capacity to manage multiple priorities, with travel of 20-30% by air and car. You will renew and expand relationships, deliver tailored success plans, and advocate for customers while

Qualifications

• Proven ability to quickly learn and master new systems and applications.
• Excellent communication and presentation skills.
• Strong analytical skills with the ability to translate data into actionable insights.
• Ability to explain technical concepts in a clear, business-friendly manner.
• Skilled at managing and prioritizing multiple customer needs simultaneously.

Responsibilities

• Act as the designated point of contact for customers, building strong, enduring relationships throughout customer lifecycle.
• Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers.
• Develop and implement tailored success plans that align with customer goals and increase product usage.
• Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.
• Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes.
• Conduct regular health checks to assess value realization and identify opportunities for growth.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Skills

Proven ability to quickly learn and to

Excellent communication and presenting

Strong analytical skills

Explain technical concepts clearly

Multitasking and prioritization

Education

Bachelor’s degree preferred

Tools

LMS

Educational technology platforms

Job description

Cengage Group in the United States is seeking a Customer Success Consultant to act as a strategic partner to customers in Mississippi and Tennessee. You will drive adoption of Cengage technology and help customers achieve their goals.

This full-time role requires strong communication, analytical abilities, and the capacity to manage multiple priorities, with travel of 20-30% by air and car. You will renew and expand relationships, deliver tailored success plans, and advocate for customers while