EdTech Customer Success Partner

Cengage Group

Des Moines (IA)

On-site

USD 67,000 - 87,000

Full time

5 days ago

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Benefits offered by this job

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Job summary

Cengage Group is seeking a Customer Success Consultant to serve as a strategic partner for our Mississippi and Tennessee customers. You will drive adoption of our education technology and ensure long-term value through proactive planning, training, and data-driven insights.

Ideal candidates will have 5+ years in Sales or Customer Success, familiarity with LMS, and the ability to travel as required. This role offers a comprehensive Total Rewards package and opportunities to impact learners

Qualifications

Bachelor’s degree preferred and 5+ years in a Sales or Customer Success role.
Experience in Educational Technology or Higher Education.
Travel 20-30% by air and car.
Ability to learn new systems quickly and adapt to changing needs.
Strong communication and analytical skills with a customer-centric approach.

Responsibilities

Act as the designated point of contact for customers, building strong relationships throughout the lifecycle.
Aim to retain and renew customers, achieving revenue targets.
Develop and implement tailored success plans aligned with customer goals.
Provide proactive training and guidance using standard methodologies and data.
Advocate for customers during high-severity issue resolutions.
Conduct regular health checks to assess value realization and growth opportunities.