EdTech Digital Customer Success Manager (UK Schools)

OpenKrill; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Seesaw is hiring a Digital Customer Success Manager to support school, Multi-Academy Trust, and district customers across the UK. You will manage a high-volume portfolio, drive renewals, and connect Seesaw's value to customer goals.

This role emphasizes ownership, proactive outreach, and collaboration with cross-functional teams to improve adoption, expansion opportunities, and overall customer experience. Ideal candidates have 1–2 years in EdTech or SaaS, experience with UK schools, and strong

Qualifications

• 1–2 years in customer-facing roles in EdTech or SaaS.
• Experience engaging customers via email, phone, and virtual meetings.
• Familiarity with UK schools or education landscape is a plus.
• Experience with Salesforce/Planhat/Front/Gainsight is helpful.
• Strong written and verbal communication skills.

Responsibilities

• Manage a high-volume portfolio of customers and renewals.
• Build relationships with school/Multi-Academy Trust/district leaders and connect Seesaw's value to goals.
• Own customer renewals and target GRR/NRR.
• Identify renewal risks and expansion opportunities and take action.
• Drive product adoption through goal-setting and resources.

Skills

Communication

Customer Success

Time Management

Problem Solving

UK Education

Tools

Salesforce

Planhat

Front

Gainsight

Job description

Seesaw is hiring a Digital Customer Success Manager to support school, Multi-Academy Trust, and district customers across the UK. You will manage a high-volume portfolio, drive renewals, and connect Seesaw's value to customer goals.

This role emphasizes ownership, proactive outreach, and collaboration with cross-functional teams to improve adoption, expansion opportunities, and overall customer experience. Ideal candidates have 1–2 years in EdTech or SaaS, experience with UK schools, and strong