Digital Customer Success Manager (Fully Remote)

Seesaw; United States; Remote; USD 90,000 - 135,000; Full time

Job summary

Seesaw, a leading primary learning experience company, seeks a Customer Success role to manage a high-volume portfolio and drive product adoption. You will guide customers through goal-setting, implementation planning, and resource sharing to maximize platform value.

You will own renewals and contribute toward quarterly GRR and NRR targets, while coordinating with cross-functional teams and leveraging CRM tools like Salesforce, Planhat, and Front to deliver exceptional customer experiences.

Qualifications

• Proactively manage a high-volume customer portfolio.
• Drive product adoption through goal-setting and planning.
• Own renewals, meeting quarterly GRR and NRR targets.
• Coordinate with cross-functional teams for customer success.

Responsibilities

• Maintain proactive outreach via email, phone, and virtual meetings to customers.
• Provide strategic guidance to customers to maximize platform value.
• Track renewal timelines and revenue opportunities to secure up-sell opportunities.
• Collaborate with product, support, and sales teams to ensure customer satisfaction.

Skills

Portfolio management

Customer outreach

Renewals

CRM tools

Cross-functional

Product adoption

Tools

Salesforce

Planhat

Front

Job description

• Manage a high-volume portfolio of customers through proactive email, phone, and virtual outreach.
• Drive product adoption through customer goal-setting, implementation planning, and resource sharing.
• Own customer renewals, meeting quarterly GRR and NRR targets.

Product & Operational Excellence:

• Develop strong knowledge of Seesaw's platform, curriculum products, AI capabilities, and Professional Learning offerings.
• Manage customer communications and tasks in Salesforce, Planhat, Front, and other tools.
• Prioritize daily work based on customer needs, renewal timelines, risk, and revenue opportunities.
• Partner with your Manager and cross-functional teams to deliver strong customer experiences.
• Communicate proactively with teammates and escalates issues when needed.
• Seek and apply feedback to strengthen customer conversations and execution.

Seesaw is a leading primary learning experience company trusted by 25 million educators, students, and families worldwide. Our award-winning platform and digital curriculum products help teachers deliver joyful, accessible instruction, with a mission to provide every primary student with joyful and connected learning experiences that lay the foundation for success in life.