EdTech Customer Success Manager

Ajaia | AI Consultancy; Fort Lauderdale (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive base salary

Incentives

Professional development opportunities

Job summary

RDAI Labs in Fort Lauderdale, FL is seeking a Customer Success Manager to own the post‑sale journey—from onboarding and product adoption to ongoing support. You’ll collaborate with teachers, school leaders, and district technology teams to maximize value from Ethos Intelligence and to bridge customers with Product and Engineering.

Qualifications include a Bachelor’s degree and 3–6 years in SaaS customer success, EdTech, or product support; strong written communication; and experience with SaaS

Qualifications

• Bachelor's degree or equivalent experience.
• 3–6 years in SaaS customer success, EdTech support, or related fields.
• Strong written communication and problem-solving skills.
• Experience using SaaS platforms and help desk tools.
• Ability to manage multiple customer issues simultaneously.

Responsibilities

• Own the customer journey after sale from onboarding to ongoing support.
• Collaborate with teachers, school leaders, and district tech teams to maximize value.
• Serve as the bridge between customers and Product/Engineering.
• Build relationships and improve support resources through feedback.

Skills

Customer success

SaaS

EdTech knowledge

Documentation

Communication

Troubleshooting

Education

Bachelor's degree

Tools

Zendesk

Intercom

Help Scout

Job description

Position Overview

RDAI Labs develops practical, ethical AI solutions for education through its flagship platform, Ethos Intelligence, which helps teachers, students, and school districts integrate AI into everyday learning. Our products are already supporting one of the largest K‑12 school networks in the United States, serving more than 80,000 students, 5,000 teachers, and 100 schools, with continued growth ahead.

Responsibilities

As the Customer Success Manager, you will own the customer journey after the sale, from onboarding and product adoption to ongoing support and customer success. You will work directly with teachers, school leaders, and district technology teams to ensure they get the most value from Ethos Intelligence while serving as the bridge between customers and our Product and Engineering teams. This is a proactive, customer‑facing role focused on building relationships, solving problems, improving support resources, and helping shape the future of our products through customer feedback.

Qualifications

• Bachelor's degree or equivalent experience
• 3-6 years of experience in one or more of the following areas:
  • Customer success or customer support in a SaaS environment
  • Product support or technical customer care
  • EdTech platform support or implementation
• Strong written communication skills with the ability to clearly explain software functionality to non‑technical users
• Demonstrated ability to troubleshoot product issues and guide users through solutions
• Experience using SaaS platforms and help desk tools
• Strong organizational skills and ability to manage multiple customer issues simultaneously
• Customer‑first mindset and commitment to high‑quality user experiences

Preferred Qualifications

• Experience supporting EdTech or K‑12 education technology platforms
• Familiarity with AI tools or generative AI applications
• Experience working with ticketing platforms such as Zendesk, Intercom, Help Scout, or similar tools
• Familiarity with prompt design, API integrations, or SaaS troubleshooting workflows
• Experience creating help center documentation or knowledge bases
• Ability to reproduce bugs and clearly document technical issues

Benefits

• Competitive base salary + performance incentives
• Professional development opportunities