Customer Success Manager

Ajaia | AI Consultancy; Fort Lauderdale (FL); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Competitive base salary + incentives

Professional development opportunities

Job summary

RDAI Labs is seeking a Customer Success Manager to own the post-sale journey for Ethos Intelligence, partnering with teachers, school leaders, and district tech teams.

You will drive onboarding, product adoption, and ongoing support, acting as the bridge between customers and Product/Engineering to gather feedback and shape future releases. This role emphasizes relationships, problem-solving, and high-quality user experiences.

Qualifications

• Bachelor's degree or equivalent experience.
• 3–6 years of experience in customer success or SaaS support.
• Strong written communication and ability to explain software to non-technical users.
• Ability to troubleshoot product issues and guide users to solutions.
• Experience with SaaS platforms and help desk tools.
• Excellent organizational skills and ability to manage multiple issues.

Responsibilities

• Own the customer journey from onboarding to adoption and support.
• Collaborate with teachers, school leaders, and districts to maximize value.
• Serve as the bridge between customers and Product/Engineering for feedback.
• Proactively improve resources and help center materials.
• Build relationships and solve problems to deliver high‑quality experiences.

Skills

Customer success

SaaS experience

Written communication

Troubleshooting

Organizational skills

Customer-centric mindset

Education

Bachelor's degree or equivalent

Tools

Zendesk

Intercom

Help Scout

Job description

Position Overview

RDAI Labs develops practical, ethical AI solutions for education through its flagship platform, Ethos Intelligence, which helps teachers, students, and school districts integrate AI into everyday learning. Our products are already supporting one of the largest K-12 school networks in the United States, serving more than 80,000 students, 5,000 teachers, and 100 schools, with continued growth ahead.

Position Overview

RDAI Labs develops practical, ethical AI solutions for education through its flagship platform, Ethos Intelligence, which helps teachers, students, and school districts integrate AI into everyday learning. Our products are already supporting one of the largest K-12 school networks in the United States, serving more than 80,000 students, 5,000 teachers, and 100 schools, with continued growth ahead.

As the Customer Success Manager, you will own the customer journey after the sale, from onboarding and product adoption to ongoing support and customer success. You will work directly with teachers, school leaders, and district technology teams to ensure they get the most value from Ethos Intelligence while serving as the bridge between customers and our Product and Engineering teams.

This is a proactive, customer-facing role focused on building relationships, solving problems, improving support resources, and helping shape the future of our products through customer feedback.

Requirements

• Bachelor's degree or equivalent experience
• 3-6 years of experience in one or more of the following areas:
  • Customer success or customer support in a SaaS environment
  • Product support or technical customer care
  • EdTech platform support or implementation
• Strong written communication skills with the ability to clearly explain software functionality to non-technical users
• Demonstrated ability to troubleshoot product issues and guide users through solutions
• Experience using SaaS platforms and help desk tools
• Strong organizational skills and ability to manage multiple customer issues simultaneously
• Customer-first mindset and commitment to high‑quality user experiences

Preferred Requirements

• Experience working in or directly supporting the education sector (e.g., K-12 schools, districts, teachers, or students), with an understanding of how educators and administrators actually use software day to day
• Familiarity with AI tools or generative AI applications
• Experience working with ticketing platforms such as Zendesk, Intercom, Help Scout, or similar tools
• Familiarity with prompt design, API integrations, or SaaS troubleshooting workflows
• Experience creating help center documentation or knowledge bases
• Ability to reproduce bugs and clearly document technical issues

Benefits

• Competitive base salary + performance incentives
• Professional development opportunities