EdTech Business Analyst - Operations & Data Insights

Pearson; Harrisburg (Dauphin County); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Annual incentive program

Job summary

Pearson is seeking a Business Analyst in the United States to support data-driven decision making, process evaluation, and stakeholder collaboration across Product, Operations, and Engineering. You will help translate business needs into actionable requirements and metrics to drive scalable solutions aligned with Pearson's objectives.

The role emphasizes discovery, requirements management, governance support, and the creation of dashboards and reports to inform product and operational decisions.

Qualifications

• Bachelor's degree in Business, Information Systems, Analytics, Education, Technology, or related field.
• 2-4 years of experience in Business Analysis, Operations Analysis, Process Improvement, Product Support or related roles.
• Demonstrated experience gathering and documenting business and functional requirements.
• Strong analytical and problem-solving skills.
• Experience collaborating with cross-functional stakeholders.
• Experience using Salesforce or similar enterprise applications.
• Excellent written, verbal, and presentation communication skills.

Responsibilities

• Participate in discovery efforts to understand business problems, user needs, operational challenges, and strategic opportunities.
• Conduct stakeholder interviews, process reviews, and requirements gathering sessions with support from senior team members.
• Analyze business processes and identify opportunities for optimization, simplification, automation, and improved efficiency.
• Document current-state and future-state business processes using structured analysis techniques.
• Develop and maintain business requirements, process flows, user stories, use cases, and acceptance criteria.
• Translate business needs into clear and actionable documentation for product, engineering, and operational teams.
• Support stakeholder alignment by facilitating discussions and documenting decisions.
• Ensure requirements support defined business objectives and success measures.
• Partner with Compliance, Product, Operations, and Data teams to support appropriate review, decision-making, and implementation.
• Track decisions, risks, and follow-up actions related to governance items.

Skills

Analytical thinking

Problem solving

Cross-functional collaboration

Communication skills

Requirements gathering

Documentation

Education

Bachelor's degree

Tools

Salesforce

Jira

Confluence

Microsoft Power Platform

Job description

Pearson is seeking a Business Analyst in the United States to support data-driven decision making, process evaluation, and stakeholder collaboration across Product, Operations, and Engineering. You will help translate business needs into actionable requirements and metrics to drive scalable solutions aligned with Pearson's objectives.

The role emphasizes discovery, requirements management, governance support, and the creation of dashboards and reports to inform product and operational decisions.