Editorial Ops Manager, Post-Production & Client Growth

NBCUniversal; California (MO); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k)

Paid leave

Tuition reimbursement

Employee discounts

Job summary

NBCUniversal is seeking a Manager of Episodic Operations to lead the StudioPost team in Universal City, California. You will oversee client relationships, coordinate post-production services, and drive revenue growth through strategic account management and service packaging.

In this role you will align across operations, production, and creative teams to deliver timely dailies, editorial, and finishing support.

Qualifications

• Bachelor’s degree or equivalent in Film/TV production, operations, or related field
• 5+ years of experience in post-production, client services, or account management

Responsibilities

• Build and maintain strong relationships with internal and external production clients
• Serve as the primary contact for client inquiries, issue resolution, and service coordination
• Manage expectations and ensure a seamless customer experience throughout the production lifecycle
• Identify opportunities to expand services and increase client engagement
• Prepare client proposals, quotes, and service packages aligned with production needs
• Support revenue tracking, forecasting, and reporting activities
• Partner with sales leadership to position bundled service offerings across StudioPost
• Coordinate delivery of services including dailies, editorial, and finishing support
• Partner closely with operations and production teams to ensure timely execution of services
• Align internal resources to meet customer timelines and project requirements
• Monitor service performance and recommend improvements to enhance efficiency and client satisfaction
• Represent StudioPost dailies services for on-set and facility-based productions
• Coordinate support for on-set dailies, facility-based dailies, data handling and production workflows, archival and content management services
• Support promotion and client adoption of Virtual Production offerings
• Gather client feedback and market insights to inform future service offerings
• Partner with operations, production, editorial, and creative teams to deliver services
• Coordinate with sales teams to develop bundled service offerings

Skills

Attention to detail

Communication

Calm under pressure

Self-starter

Executer

Education

Bachelor’s degree or equivalent in Film/TV production/related field

5+ years post-production/client services/account management experience

Tools

MS Office

MS PowerPoint

MS Excel

MS Visio

ScheduALL

Job description

NBCUniversal is seeking a Manager of Episodic Operations to lead the StudioPost team in Universal City, California. You will oversee client relationships, coordinate post-production services, and drive revenue growth through strategic account management and service packaging.

In this role you will align across operations, production, and creative teams to deliver timely dailies, editorial, and finishing support.