EDI Support Associate — AI Automation & Data Flows

Kettle Cuisine, LLC.; Lynn (MA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Comprehensive benefits

Bonus potential

Job summary

Kettle Cuisine is seeking a motivated, detail-oriented EDI Support Specialist to join our IT team in a junior role. You will support day-to-day EDI operations across SPS Commerce, ROSS ERP integrations, and partner connections, while helping develop AI-assisted tools to streamline workflows.

You will collaborate with the EDI Specialist and IT Director, assist in testing and onboarding new trading partners, and contribute to knowledge base documentation.

Qualifications

• Associate's or Bachelor's degree in IT, Business, Computer Science, or related field.
• 0–2 years IT support, data analysis, EDI, or related experience.
• Exposure to EDI standards (X12, ANSI) and document types (850, 855, 810, 940, 944).
• Hands-on experience with AI tools, prompt engineering, Python scripting, or workflow automation preferred.
• Strong written and verbal communication for cross-department coordination.

Responsibilities

• Monitor daily EDI queues (850, 855, 940, 944, 810) and resolve processing exceptions in ROSS ERP.
• Configure and maintain EDI connections and document types in SPS Commerce.
• Support EDICOPY.BAT and AutoFTP file sync processes between production servers; escalate persistent failures.
• Test and validate new trading partner onboarding and document type additions.
• Coordinate with Customer Service, Shipping, and Finance regarding EDI discrepancies.
• Maintain and update EDI procedures, configurations, and troubleshooting in the IT Knowledge Base.
• Communicate with trading partners (Walmart, US Foods, Sam's Club) and vendors (SPS Commerce, B2BGateway, Aptean/Ross).
• Track open items and follow up with external EDI teams.

Skills

EDI knowledge

Data analysis

Communication

Problem solving

AI interest

Education

Associate's or Bachelor's degree in IT/CS/Business

Tools

SPS Commerce

ROSS ERP

B2BGateway

Aptean Ross

AutoFTP

Job description

Kettle Cuisine is seeking a motivated, detail-oriented EDI Support Specialist to join our IT team in a junior role. You will support day-to-day EDI operations across SPS Commerce, ROSS ERP integrations, and partner connections, while helping develop AI-assisted tools to streamline workflows.

You will collaborate with the EDI Specialist and IT Director, assist in testing and onboarding new trading partners, and contribute to knowledge base documentation.