EDI Data Integration Systems Engineer

Zohorecruit; Alpharetta (GA); On-site; USD 110,000 - 150,000; Full time

Job summary

Zohorecruit in Alpharetta, GA is seeking an experienced EDI Data Integration Systems Engineer to support and optimize EDI systems and integration processes. You will manage incidents, document processes, onboard new projects, and collaborate with cross-functional teams to improve data flows and system reliability.

The role requires strong analytical, documentation, and communication skills, with an emphasis on proactive maintenance and cross-team collaboration.

Qualifications

• 5+ years of experience in EDI integration and data systems support.
• Bachelor's degree in CS/IT or related field.
• Experience with Sterling Integrator and EDI standards (X12, EDIFACT).
• Experience with incident management systems such as ServiceNow.

Responsibilities

• Provide ongoing support and incident resolution under SLA.
• Onboard and transition new projects with existing systems.
• Create and maintain SOPs, dashboards, and RCA documents.
• Analyze requirements and document system specifications.
• Monitor EDI systems and drive operational improvements.
• Participate in software release cycles and changes.
• Escalate and manage Priority 2-4 incidents.

Skills

EDI & Sterling Integrator

Incident Management

Technical Documentation

Problem Solving

Collaboration

Change Management

System Monitoring

Education

Bachelor’s degree in CS/IT or related field

Tools

Sterling Integrator

EDI software tools

ServiceNow

Job description

Alpharetta, United States | Posted on 05/05/2025

We are looking for anexperienced EDI Data Integration Systems Engineer to support, manage, andoptimize our EDI systems and integration processes. This role will involveproviding ongoing support services, managing critical incidents, and deliveringkey documentation to ensure the smooth operation of our EDI systems. Thesuccessful candidate will also play a key role in onboarding new projects,troubleshooting transactional issues, and collaborating with cross-functionalteams to optimize data flows.

Key Responsibilities:

• Ongoing Support Services : Provide continuous support as defined in theMaster Services Agreement (MSA), ensuring all systems function as expectedand incidents are resolved promptly.
• Onboarding & Transition Services : Manage the onboarding and transition of newprojects or environments, ensuring seamless integration with existingsystems and processes.
• Documentation Management : Maintain and deliver essential documentation,including:
• Process Handbooks (SOPs)
• Onboarding & Offboarding Trackers
• Incident, Change, Problem, and GovernanceReports
• Weekly Status and Metric Reports
• Monthly Dashboards and Root Cause Analysis (RCA)Documents
• Functional & Technical Documentation
• Outage Reports and Scope Change Documents
• Requirement Gathering & Process Analysis : Work closely with business analysts,stakeholders, and project teams to gather and document businessrequirements. Define system specifications, ensuring all technical andoperational aspects are well documented.
• System Improvements : Recommend and implement improvements based onoperational efficiencies, emerging technologies, and business needs.
• Incident Resolution : Resolve incidents and service requests usingthe ticket management system within the defined SLAs, ensuring timelyresolution and minimal impact on operations.
• Software Release & Transition : Participate in software release cycles,implementing code changes, and ensuring smooth transitions fromdevelopment to support teams.
• Incident Management & Escalation : Oversee incident management for Priority 2, 3,and 4 issues. Provide reports for Priority 2 incidents and ensure thatunresolved or misrouted tickets are escalated.
• Proactive Maintenance : Apply system patches and carry out regularmaintenance tasks to minimize incidents and prevent system failures.
• Change Management : Participate in change activities, such assystem upgrades, ensuring all changes are implemented according to formalchange management processes.
• System Monitoring : Continuously monitor EDI systems,troubleshooting transactional halts and ensuring systems are operating atoptimal levels.

Key Skills &Expertise:

• EDI & Sterling Integrator : In-depth knowledge of EDI standards (e.g., X12, EDIFACT) and Sterling Integrator for managing andtroubleshooting data flows.
• Incident Management : Proven experience with incident managementtools (e.g., ServiceNow), including root cause analysis,troubleshooting, and ensuring timely resolution.
• Technical Documentation : Ability to produce clear and accurate technicaldocumentation, including process manuals, incident reports, and systemspecifications.
• Problem-Solving & Analysis : Strong analytical skills, with the ability toidentify and resolve complex issues in EDI systems.
• Collaborative Skills : Ability to work effectively withcross-functional teams, including business analysts, developers,stakeholders, and vendors to ensure project success.
• Change Management : Familiarity with change management processes ,ensuring that all system upgrades and changes are implemented smoothly andin line with organizational policies.

Requirements

Qualifications:

• Experience :5+ years of experience in EDI integration , data systems support ,and incident management .
• Education :Bachelor’s degree in Computer Science, Information Technology, or arelated field, or equivalent professional experience.
• Technical Skills :
• Proficient with Sterling Integrator andother EDI integration tools.
• Strong understanding of EDI standards (e.g.,X12, EDIFACT).
• Experience with incident management systems (e.g., ServiceNow).
• Certifications : EDI certifications are a plus.
• Soft Skills :
• Excellent problem-solving abilities andanalytical thinking.
• Strong written and verbal communication skills.
• Ability to work independently as well as in acollaborative team environment.
• Strong organizational skills and attention todetail.

Why Join Us?

This is a fantasticopportunity to be part of a dynamic team supporting critical data integrationsystems. If you are passionate about optimizing EDI systems, resolving complexissues, and collaborating with various teams, this role offers you the chanceto make a significant impact in a fast-paced environment.