EDI Operations Specialist

David Protein; New York (NY); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Health, Vision, Dental Insurance

401(k) with company match

Fully covered gym expenses

Substantial PTO

Job summary

David Protein in New York City is seeking an EDI Manager to own the systems connections that scale our retail business as we expand across mass, club, grocery, and distributor channels.

You will lead trading partner onboarding, certify connections, and design the data architecture tying ERP, warehouse, and transportation systems.

The role demands hands-on work with EDI transactions and a vision for three-year data infrastructure, while working full time in the NYC office.

Qualifications

• 3+ years owning EDI in a CPG, food, or consumer products environment.
• Deep fluency in ANSI X12 — read raw envelopes and diagnose whether issue is ours or partner's.
• Hands-on experience with retail and grocery EDI (850, 855, 856, 810, 860, 997, 875, 880) and warehouse transactions (940, 943, 945).
• Direct NetSuite experience, specifically with EDI connectors and the customer, item, and pricing records they depend on.
• Experience with Orderful’s EDI platform preferred.
• Clear communication with non-technical partners about why an order did not flow.

Responsibilities

• Own the daily transaction queue end to end, triaging and troubleshooting.
• Diagnose across the full stack: X12, connector configuration, ERP master data, pricing, and warehouse handoff.
• Convert recurring failures into preventive policy or configuration fixes.
• Replace manual workarounds with automated flows for order ingestion, acknowledgment, and invoicing.
• Build monitoring and reporting for stuck orders, aging exceptions, ingestion cycle time, and partner compliance.
• Run onboarding end to end, including trade requests, specifications, configuration, testing, certification, and go-live.
• Seed customer, DC, item, and pricing records ahead of go-live; expand document coverage as partner requirements grow.
• Design and own the trading partner integration architecture (EDI vs API) and vendor relationships.

Skills

EDI in CPG

ANSI X12 fluency

NetSuite experience

EDI platform knowledge

Vendor management

Tools

NetSuite

EDI connectors

iPaaS

X12 transaction sets

Job description

Company:

David creates tools to increase muscle and decrease fat. Our first product is a protein bar. More broadly, David is a platform to develop high-protein, low-calorie, blood-sugar-friendly foods that are craveable.

This is a rare opportunity to join a breakout food brand at a pivotal stage of growth. Led by CEO Peter Rahal, Cofounder and Former CEO of RXBAR, David is working to become the leading consumer food brand focused on high-protein foods in North America and beyond.

Role Overview:

The EDI Manager owns the systems connections that allow David's retail business to scale. As David expands across mass, club, grocery, and distributor channels, every new account, distribution center, and co-manufacturer adds a data connection that has to work perfectly for our products to move. This job has two halves and you will do both: you will sit in the raw data resolving the exception holding up today's shipments, and you will own the vision for what David's data infrastructure looks like three years from now. You will lead trading partner onboarding and certification, own the integrations between our ERP, warehouse, and transportation systems, set the architecture that ties them together, and build the master data discipline and automation that keep orders flowing as the account base grows.

Key Responsibilities:

Order Flow and Exception Management

• Own the daily transaction queue end to end, including triaging and troubleshooting
• Diagnose across the full stack: partner X12, connector configuration, ERP master data, pricing, and warehouse handoff
• Convert recurring failures into preventive policy or configuration fixes, not one-off repairs
• Replace manual workarounds across order ingestion, acknowledgment, and invoicing with automated flows
• Build the monitoring and reporting that tracks stuck orders, aging exceptions, ingestion cycle time, and partner compliance

Trading Partner Onboarding & Certification

• Run onboarding end to end, including trade requests, specifications, configuration, testing, certification, and go-live
• Keep third-party testing and certification projects on schedule
• Seed the customer, DC, item, and pricing records a new partner needs ahead of go-live
• Expand document coverage into new transaction sets as partner requirements grow

Integrations, Architecture, and Vendor Management

• Own the trading partner integration architecture: which documents flow where, what runs as EDI versus API, and where system-of-record boundaries sit
• Scope new partner and warehouse connections with the NetSuite & Integrations team, who own the connector and iPaaS layer
• Own vendor relationships across the stack

Documentation & Master Data Ownership

• Build reusable onboarding playbooks - document partner specifications, configurations, mapping logic, master data conventions, and troubleshooting runbooks
• Supply the transaction-level evidence behind compliance and deduction disputes
• Own the customer, DC hierarchy, item cross-reference, GTIN and UPC key, and price level data every document depends on

• 3+ years owning EDI in a CPG, food, or consumer products environment selling through mass, club, grocery, and distributor channels
• Deep fluency in ANSI X12 — you can read a raw envelope, interpret a rejected acknowledgment, and determine whether the problem is ours or the partner's
• Hands-on experience across retail and grocery transactions (850, 855, 856, 810, 860, 997, 875, 880) and warehouse transactions (940, 943, 945)
• Direct NetSuite experience, specifically with EDI connectors and the customer, item, and pricing records they depend on. Comfort querying NetSuite data directly is a strong plus
• Experience with Orderful’s EDI platform preferred
• Experience managing implementation consultants and platform vendors, and a willingness to push back on them
• Clear communication with non-technical partners — you can explain why an order did not flow to someone who does not know what an 856 is
• Interest in building a brand with a mission to increase muscle and decrease fat

• This is a full-time role.

• Compensation: $100 - 125k per year. The compensation range is inclusive of bonus.
• Company equity opportunity
• 100% covered Health, Vision, Dental Insurance
• 401(k) with 4% company match
• Additional perks such as fully covered gym expenses
• Substantial and required PTO
• We work in the office 5 days per week in New York City – when culture lines up, it is fun to be in the office together.