EDI & Data Exchange Analyst

Guardian Life; Hartford (CT); On-site; USD 59,110 - 88,660; Full time

Job summary

Guardian Life is seeking a Data Exchange Analyst II to triage and support internal and external partners, developing and maintaining EDI workflows and interfaces. You will interact with software developers, data engineers, and benefit administrators to implement data exchange solutions and resolve complex data issues.

The role emphasizes collaboration, strong communication, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Experience resolving procedural gaps in complex multi-step workflows.
• Experience with Benefit Administration platforms (e.g., Employee Navigator, Workday, Plansource, ADP, Hello Flock, Rippling, Paylocity).
• Strong data manipulation to produce 834/CSV outputs.
• Excellent written and verbal communication skills.
• Ability to work in a team and meet deadlines.
• Insurance industry experience preferred.
• College degree preferred.

Responsibilities

• Design and maintain robust and effective internal workflows.
• Provide day-to-day support to front-line EDI Business Process Analysts.
• Coordinate validation of requirements with third‑party administrators.
• Support third‑party administrators, external customers, and internal processing areas by troubleshooting data and processing issues.
• Coordinate and develop implementation strategy with third‑party administrators for different EDI/API connection types (Plan Level, EOI, Member Eligibility).
• Act as a liaison between the business community and IT.
• Supply third‑party administrators and/or plan holders plan and data specific requirements based upon Guardian’s internal systems and standards.
• Work with third‑party administrators to understand their abilities to pass data and provide solutions to formats outside Guardian’s standards.
• Respond to internal and external inquiries regarding connections.
• Service customers to meet their needs; handle calls and emails promptly.
• Attend relevant training and establish personal networks.
• Report system-related problems and participate in team meetings.

Skills

Data analysis

API integration

Communication skills

Analytical thinking

Team collaboration

Insurance experience

Problem solving

Education

Bachelor's degree

Job description

Guardian Life is seeking a Data Exchange Analyst II to triage and support internal and external partners, developing and maintaining EDI workflows and interfaces. You will interact with software developers, data engineers, and benefit administrators to implement data exchange solutions and resolve complex data issues.

The role emphasizes collaboration, strong communication, and the ability to manage multiple priorities in a fast-paced environment.