Data Exchange Analyst II

Guardian Life; Richmond (VA); On-site; USD 59,110 - 88,660; Full time

Job summary

Guardian Life is seeking a Data Exchange Analyst II to design and maintain internal data-exchange workflows, and to provide day-to-day support for EDI analysts. You will coordinate requirements with third-party administrators and troubleshoot data issues for external partners.

The role emphasizes collaboration with IT, data engineers, and benefits providers, with experience in 834/CSV outputs and API connections improving cross-system data flows.

Qualifications

• Identifies and resolves procedural gaps within complex multi-step workflows.
• Experience with Benefit Administration platforms (e.g., Employee Navigator, Workday, Plansource, ADP, Hello Flock, Rippling, Paylocity).
• Strong ability to manipulate data files to produce output in 834 and CSV formats.
• Exhibits flexibility handling multiple tasks and tight deadlines.
• Experience with API connections (HTTP, REST, Web API).
• Excellent oral and written communication; team-oriented.
• Insurance industry experience preferred; college degree preferred.

Responsibilities

• Design and maintain internal workflows for data exchange.
• Provide day-to-day support to EDI Business Process Analysts.
• Coordinate validation of requirements with third‑party administrators.
• Troubleshoot data and processing issues for external partners.
• Coordinate implementation strategies for EDI/API connections (Plan Level, EOI, Member Eligibility).
• Act as liaison between business and IT; supply data requirements to plan holders.
• Assist third‑party administrators to understand capabilities and Guardian standards.

Skills

Data manipulation

API integration

Insurance industry experience

Communication skills

Team collaboration

Benefit administration platforms

Process improvement

EDI data formats (834, CSV)

Education

College degree preferred

Tools

EDI workflows

Job description

Position Summary

Are you a problem solver who enjoys diving into data requirements, is excited by difficult modeling challenges and possesses good interpersonal skills to effectively interface between technical and business teams? Is a culture where “We do the right thing,” “We believe people count,” “We courageously shape our future together” and “We go above and beyond for the people we serve” important to you? If so, Guardian is seeking a Data Exchange Analyst II to provide triage and support to our internal and external partners. This role develops, reviews, and maintains workflows and procedures related to all EDI functions.

You are

A self-starter who is fueled by collaboration, able to transform conceptual thinking into executable insights who thrives in partnering across the company with software developers and data engineers, and with external benefit administration companies.

You have

• A history of identifying and resolving procedural gaps within complicated multi-step workflows
• Experience working with Benefit Administration platforms is a plus: Employee Navigator, Workday, Plansource, ADP, Hello Flock, Rippling, Paylocity, etc.
• Strong ability to manipulate data files to create output in various formats: 834, CSV
• Exhibited flexibility in handling multiple tasks, responding rapidly to changing priorities and working within tight deadlines.
• Experience working with API connections (HTTP, REST, Web API, etc.)
• Excellent communication skills, both oral and written
• Demonstrated analytical skills
• Ability to function in a team environment and build strong working relationships
• Experience working in insurance industry preferred
• College degree preferred

You will

• Design and maintain robust and effective internal workflows.
• Provide day-to-day support to our front line of EDI Business Process Analysts.
• Assist other team members when necessary to meet established deadlines and customer expectations.
• Coordinate validation of requirements with third‑party administrators.
• Support third‑party administrators, external customers, and internal processing areas by troubleshooting data and processing issues.
• Coordinate and develop implementation strategy with third‑party administrators for different EDI/API connection types (Plan Level, EOI, Member Eligibility).
• Act as a liaison between the business community and IT.
• Supply third‑party administrators and/or plan holders plan and data specific requirements based upon Guardian’s internal systems and standards.
• Work with third‑party administrators to understand their abilities to pass us data and provide solutions to situations/formats outside of Guardian’s standards.
• Respond to internal and external inquiries regarding connection(s).
• Service customers to meet their needs. Involves receiving and returning calls in a timely manner and responding promptly to e‑mails from both internal and external customers.
• Handle complex calls requiring research and explanations.
• Attend relevant training, job sharing, mentoring and establishing personal networks.
• Report system related problems.
• Actively participate in team meetings.

Salary Range

$59,110.00 - $88,660.00

Benefits

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill‑building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

As part of Guardian’s Purpose – to inspire well‑being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits . Benefits apply to full‑time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail] . Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site.

Visa Sponsorship

Guardian Life is not currently or in the foreseeable future sponsoring employment‑based visas (e.g., such as an H‑1B). In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship/support now or at any time in the future.

Notice Regarding Guardian’s Use of Artificial Intelligence in Recruitment

As part of Guardian’s job application process, Guardian may use artificial intelligence tools (“AI Tools”) to automate the sorting and filtering of information provided by applicants as part of its preliminary screening. This preliminary screening may be used to help identify applicant materials and resumes relative to their indication that the applicant meets the requirements for the specific job for which they are applying, as specified in the listing posted on Guardian’s jobs website (Careers at Guardian at https://www.guardianlife.com/careers). At Guardian, we do not use AI Tools to substantially assist or replace human judgment or discretionary decision making in our hiring process. All hiring decisions will be made by Guardian colleagues. Please be aware that if you apply for a specific position with Guardian, you will have the choice of opting out of Guardian’s use of AI Tools during the job application process. If you would like to request an alternative process that does not utilize AI Tools or would like to request a reasonable accommodation, within ten business days of your position application, you must email your request to [e-mail] , making sure to provide your name and job requisition identification number. Guardian will retain your applicant materials and resume and all information therefrom in accordance with Guardian’s document retention policy, a copy of which you may request via [e-mail] . Additionally, at applicable times, Guardian will make public the most recent bias audit results for such AI tools, which may be found here (https://assets.ctfassets.net/gau1nv66ynug/1M2AOzFsFCirlWeAmIh4MD/23463b78b6cdd8ebdce9410b98d7a080/Audit.pdf).