Data Exchange Analyst II

Guardian Life; United States; On-site; USD 59,110 - 88,660; Full time

Job summary

Guardian Life is seeking a Data Exchange Analyst II to triage and support data exchange with internal teams and external administrators. The role focuses on designing, reviewing, and maintaining EDI workflows and related procedures to ensure accurate data exchange across systems.

The candidate will collaborate with software developers, data engineers, and third-party administrators to implement reliable data pipelines, troubleshoot issues, and coordinate implementation strategies for Plan Level,

Qualifications

• Experience resolving procedural gaps in multi-step workflows.
• Experience with Benefit Administration platforms such as Employee Navigator, Workday, Plansource, ADP, Hello Flock, Rippling, Paylocity.
• Strong data manipulation to create 834/CSV outputs.
• Ability to handle multiple tasks with tight deadlines.
• Experience with API connections (HTTP, REST, Web API).
• Excellent communication and analytical skills.
• Team-oriented and able to build relationships.
• Insurance industry experience preferred; college degree preferred.

Responsibilities

• Design and maintain internal workflows.
• Provide day-to-day support to EDI Business Process Analysts.
• Coordinate validation of requirements with third-party administrators.
• Troubleshoot data and processing issues for external partners.
• Develop implementation strategies for different EDI/API connections.
• Act as liaison between business and IT.
• Support data delivery per Guardian’s standards.
• Respond to inquiries regarding connections.
• Attend training and participate in team meetings.
• Report system problems.

Skills

Data analysis

API integration

Data manipulation

Cross-functional collab

Communication skills

Problem solving

Insurance knowledge

Education

College degree

Tools

EDI 834

CSV handling

REST API

Job description

Position Summary

Are you a problem solver who enjoys diving into data requirements, is excited by difficult modeling challenges and possesses good interpersonal skills to effectively interface between technical and business teams? Is a culture where “We do the right thing,” “We believe people count,” “We courageously shape our future together” and “We go above and beyond for the people we serve” important to you? If so, Guardian is seeking a Data Exchange Analyst II to provide triage and support to our internal and external partners. This role develops, reviews, and maintains workflows and procedures related to all EDI functions.

You are

A self-starter who is fueled by collaboration, able to transform conceptual thinking into executable insights who thrives in partnering across the company with software developers and data engineers, and with external benefit administration companies.

You have

• A history of identifying and resolving procedural gaps within complicated multi-step workflows
• Experience working with Benefit Administration platforms is a plus: Employee Navigator, Workday, Plansource, ADP, Hello Flock, Rippling, Paylocity, etc.
• Strong ability to manipulate data files to create output in various formats: 834, CSV
• Exhibited flexibility in handling multiple tasks, responding rapidly to changing priorities and working within tight deadlines.
• Experience working with API connections (HTTP, REST, Web API, etc.)
• Excellent communication skills, both oral and written
• Demonstrated analytical skills
• Ability to function in a team environment and build strong working relationships
• Experience working in insurance industry preferred
• College degree preferred

You will

• Design and maintain robust and effective internal workflows.
• Provide day-to-day support to our front line of EDI Business Process Analysts.
• Assist other team members when necessary to meet established deadlines and customer expectations.
• Coordinate validation of requirements with third-party administrators.
• Support third-party administrators, external customers, and internal processing areas by troubleshooting data and processing issues.
• Coordinate and develop implementation strategy with third-party administrators for different EDI/API connection types (Plan Level, EOI, Member Eligibility).
• Act as a liaison between the business community and IT.
• Supply third-party administrators and/or plan holders data specific requirements based upon Guardian’s internal systems and standards.
• Work with third-party administrators to understand their abilities to pass us data and provide solutions to situations/formats outside of Guardian’s standards.
• Respond to internal and external inquiries regarding connection(s).
• Service customers to meet their needs: receiving and returning calls in a timely manner and responding promptly to e-mails from both internal and external customers.
• Handle complex calls requiring research and explanations.
• Attend relevant training, job sharing, mentoring and establishing personal networks.
• Report system related problems.
• Actively participate in team meetings.

Salary Range

$59,110.00 - $88,660.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail].

Visa Sponsorship

Guardian Life is not currently or in the foreseeable future sponsoring employment-based visas (e.g., such as an H-1B). In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship/support now or at any time in the future.

Notice Regarding Guardian’s Use of Artificial Intelligence in Recruitment

As part of Guardian’s job application process, Guardian may use artificial intelligence tools (“AI Tools