EDI Business Operations Specialist

Chosen Foods; San Diego (CA); On-site; USD 85,000 - 110,000; Full time

Job summary

Chosen Foods seeks an EDI Business Operations Specialist to own and optimize the EDI ecosystem, ensuring stable SPS Commerce flows into Acumatica ERP and coordinating with Supply Chain, Finance, and external trading partners.

You will onboard partners, manage partner profiles, monitor incidents, and drive continuous improvement of EDI processes, reporting exceptions weekly and maintaining compliance records.

Qualifications

• Bachelor's degree in Supply Chain, Business, IT, or equivalent
• 3–5 years EDI operations in CPG/retail environment
• Experience with SPS Commerce platform and partner onboarding
• Understanding of EDI X12 transaction sets (850, 855, 856, 810, 943/944, 997)
• Experience with cloud ERP; Acumatica is a differentiator
• Strong communication to non-EDI stakeholders
• MS 365 tools proficiency

Responsibilities

• Own daily health of all EDI transaction flows via SPS Commerce into Acumatica ERP
• Monitor, triage, and resolve transaction errors across 850, 855, 856, 810, 943/944, and 997
• Manage trading partner profiles and map versions within SPS Commerce
• Ensure no open EDI incidents ages beyond 48 hours with documented owner
• Perform reconciliation between EDI records and Acumatica data; route discrepancies to Finance or Supply Chain
• Coordinate onboarding and go-live for new trading partners with SPS Commerce
• Lead escalation with internal and external partners when issues are not self-resolving
• Maintain EDI partner compliance records and flag OTIF risk before chargebacks
• Produce weekly EDI exception reports for IT leadership and monthly chargeback exposure summaries

Skills

EDI operations

SPS Commerce

Acumatica ERP

Partner relations

Data reconciliation

Education

Bachelor's degree

Tools

SPS Commerce

Acumatica

SharePoint

Power BI

Job description

Job Summary

The EDI Business Operations Specialist is the dedicated operational owner of Chosen Foods' electronic data interchange ecosystem. This is a hands-on execution role not a development or engineering position. The primary focus during the first 12 months is operational stability, trading partner accountability, and cross-functional coordination: ensuring that EDI transactions flow accurately between Chosen Foods and its retailer, 3PL, and co-manufacturer partners, and that issues are identified and resolved before they become chargebacks, OTIF failures, or stalled orders. This role protects revenue, customer service, and cash flow by ensuring the reliable, accurate, and timely exchange of critical business transactions across Chosen Foods' EDI ecosystem.

Reporting to the Director of IT, this role sits within the IT organization but operates as a cross-functional hub working daily with Supply Chain, Finance, Operations, and external trading partners. Candidates from supply chain operations, vendor compliance, or retail coordination backgrounds are strongly encouraged to apply. Deep technical coding skills are not required; what matters is operational discipline, partner relationship management, platform proficiency in SPS Commerce, and the ability to independently own operational issues from identification through resolution while coordinating effectively across internal teams and external partners.

Cross-Functional Ownership & Key Interactions

This role is a cross-functional connector. Below are the primary internal and external relationships this person owns day-to-day:

• Supply Chain - PO accuracy, co-man coordination, OTIF tracking
• Finance/Accounting - Invoice reconciliation, chargeback exposure reporting
• Operations - Warehouse receipt confirmation (943/944), 3PL coordination
• IT - SPS Commerce platform oversight
• External Partners - Retailers, 3PLs, co-manufacturers, SPS Commerce support

Responsibilities

Primary Responsibilities: Operational stability and partner accountability. The first 12 months are defined by owning active transaction flows, resolving open incidents, onboarding trading partners, and building EDI knowledge foundation.

EDI Transaction Management & Platform Operations

• Own the daily health of all EDI transaction flows through SPS Commerce into Acumatica ERP
• Monitor, triage, and resolve transaction exceptions across all active document types: 850 (Purchase Order), 855 (PO Acknowledgment), 856 (Advance Ship Notice), 810 (Invoice), 943/944 (Warehouse Transfer/Receipt), and 997 (Functional Acknowledgment)
• Manage trading partner profiles, connector configurations, and map versions within SPS Commerce in coordination with SPS Commerce support where applicable
• Ensure no open EDI incident ages beyond 48 hours without a documented owner and a resolution path
• Perform regular reconciliation between EDI transaction records and Acumatica source data; route discrepancies to Finance or Supply Chain with clear documentation

Trading Partner Relations & Onboarding

• Serve as Chosen Foods' primary EDI point of contact for all trading partners: national retail accounts, 3PL warehouse partners, and co-manufacturers
• Coordinate trading partner onboarding end-to-end setup, testing, certification, and go-live working with SPS Commerce and the partner's EDI team
• Maintain trading partner compliance records; proactively flag OTIF risk and chargeback exposure driven by EDI errors before they hit Finance
• Lead escalation coordination with internal stakeholders (Operations, Finance, Supply Chain) and external contacts when issues are not self-resolving
• Own the operational coordination to bring co-manufacturing partners from manual processes onto the 850/855/856 EDI loop the highest-priority open initiative on the IT roadmap
• Facilitate requirements gathering with Supply Chain and Operations; coordinate configuration and testing through SPS Commerce; drive go-live timelines with each partner
• This is a coordination and project execution responsibility technical EDI map development is handled in partnership with SPS Commerce, not performed independently

Documentation & Knowledge Management

• Build and maintain the Chosen Foods EDI SOP library: transaction lifecycle guides, exception handling playbooks, escalation trees, and trading partner onboarding checklists
• Maintain a living knowledge base in SharePoint / OneNote covering partner configurations, historical incidents, and process decisions
• Produce training materials and facilitate knowledge transfers as the EDI practice matures
• Build a complete EDI SOP library within the first 90 days.
• Stay current on SPS Commerce platform updates, X12 EDI standard changes, and retail compliance requirement changes from key accounts (Costco, Amazon, etc.)
• Identify and drive automation opportunities to reduce manual steps across the EDI lifecycle
• Collaborate with IT leadership to align EDI initiatives with the broader enterprise technology roadmap
• Track core EDI KPI’s like open expectations, aging items, chargeback exposure or partner onboarding progress.
• Produce weekly EDI exception reports for IT leadership; monthly chargeback exposure summaries for Finance

Supervisory Responsibilities

N/A

Professional Qualifications

• Bachelor's degree in Supply Chain, Business, Information Technology, or equivalent practical experience
• 3–5 years of hands‑on EDI operations experience in a CPG, food & beverage, retail, or supply chain environment
• Working experience with SPS Commerce navigating the platform, managing partner profiles, monitoring exceptions, and coordinating with SPS support
• Functional knowledge of EDI X12 transaction sets: 850, 855, 856, 810, 943, 944, 997 understanding what they do and how they connect, not programming them
• Experience working within a cloud ERP environment; Acumatica experience is a strong differentiator
• Demonstrated ability to manage multiple trading partner relationships simultaneously with competing timelines and accountability
• Strong communicator able to translate EDI issues clearly for Finance, Supply Chain, and Operations stakeholders who are not EDI‑fluent
• Proficiency with Microsoft 365 tools — SharePoint, Excel, Teams; Power BI experience preferred

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must be able to lift and/or move up to 15 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

Work is performed inside a temperature-controlled office building with an open floor plan. This job operates in a professional office environment with a business casual dress code. This role will routinely utilize standard office equipment such as computers, phones, photocopiers, filing cabinets, and other office machines. Must be able to work in a fast-paced environment.

Disclaimer

This job description indicates in general terms the type and level of work performed as well as the typical responsibilities of employees in this classification and it may be changed by management at any time. Other duties may also apply. Nothing in this job description changes the at‑will employment relationship existing between the Company and its employees.

Dedication to DEI&B

We’re an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation military or veteran status, national origin, political affiliation.

Chosen Foods is an employer that values a diverse and inclusive environment that is representative of individuals of all backgrounds, experiences, and lifestyles, allowing all employees to feel comfortable being their true, authentic selves in a space that enables productivity and meaningful work.