EDI Analyst I: Data Exchange & Troubleshooting

Rippling, Inc.; Shreveport (LA); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401K with company match

Paid Time Off

Paid Holidays

Fitness Program Reimbursement

Employee Assistance Program

Job summary

Morris & Dickson Co. is seeking an EDI Analyst I to support customer-facing data exchanges with retail pharmacies, hospitals, and healthcare customers. You will configure integrations, monitor data transfers, and troubleshoot issues to keep information moving reliably.

Onsite role with standard business hours and occasional after-hours support. Direct EDI experience is valued, but related IT/support backgrounds are welcome as well.

Qualifications

• At least one year of IT support or related experience.
• Strong troubleshooting, analytical thinking, and problem solving.
• Ability to learn new systems quickly and explain technical concepts.
• Excellent written and verbal communication with customers.

Responsibilities

• Configure and maintain customer EDI connections and data exchange processes.
• Support integrations for retail pharmacy, hospital, and other healthcare customers.
• Monitor EDI transactions and data transfers; investigate failures and drive to resolution.
• Gather and translate technical requirements from customers and internal partners.
• Collaborate with customers, Sales, Customer Service, and IT to resolve support needs.
• Create and maintain documentation for configurations, support procedures, and workflows.
• Support testing and validation for new customer implementations and system enhancements.
• Identify opportunities to improve efficiency, reliability, and customer experience.

Skills

IT support

Troubleshooting

Customer communication

Microsoft Office

AI tools (ChatGPT/Copilot)

Cross-team collaboration

Learning new systems

Data-driven environments

Tools

Ticketing systems

SQL basics

XML/APIs

Job description

Morris & Dickson Co. is seeking an EDI Analyst I to support customer-facing data exchanges with retail pharmacies, hospitals, and healthcare customers. You will configure integrations, monitor data transfers, and troubleshoot issues to keep information moving reliably.

Onsite role with standard business hours and occasional after-hours support. Direct EDI experience is valued, but related IT/support backgrounds are welcome as well.