Edamerica Customer Service Representative-Knoxville-Onsite

Edfinancial-Service; Knoxville (TN); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Pet Insurance

Life Insurance

Disability Insurance

Teledoc

EAP

11 Paid Holidays

Paid Vacation

Sick Leave

Mental Health Day after 6 months

Job summary

Edamerica, a division of Edfinancial Services, is hiring a Customer Service Representative to work onsite in Knoxville, TN. You'll handle inbound and outbound calls, use knowledge bases and scripts to assist students, and represent Edamerica and partner institutions professionally.

Starting pay is $16.20 per hour with a $4.75 per hour health and welfare fringe benefit. The schedule includes evenings under EST; hours Monday–Friday 8:00 AM–8:00 PM with weekends off.

Qualifications

• Strong communication and listening skills.
• A professional, positive attitude.
• Ability to stay organized and meet daily goals.
• Basic computer proficiency.
• Open availability during business hours.
• Exceptional customer service skills.
• High School Diploma (Higher Education Degree preferred).
• Schedule dependability and flexibility.
• Based on workload, overtime may be required.
• Must pass background check and drug screening.

Responsibilities

• Handle inbound and outbound calls with professionalism and attention to detail.
• Meet or exceed performance expectations for call quality, productivity, and attendance.
• Use company systems, knowledge bases, and scripts to provide accurate information and resolve concerns.
• Represent Edamerica and our client institutions positively and professionally at all times.

Job description

Description

Job Title: Edamerica Customer Service Representative

Location: Knoxville, TN (Onsite)

Employment Type: Full-Time

Class Date: 11/2/2026

Starting Pay: $16.20/hour + $4.75/hour Health and Welfare Fringe BenefitWork Schedule: This role requires flexibility for evening shifts. Schedules are assigned based on business needs. Hours of Operation (EST):

• Monday – Friday: 8:00 AM – 8:00PM
• Saturday – Sunday: Closed

Edamerica is looking to hire full-time, onsite, Customer Service Representatives. Edamerica is a division of Edfinancial Services which has been recognized as a National Top Workplace for 2023, 2024, and 2025.Edamerica partners with colleges and universities across the country to help assist prospective, current, and prior students regarding financial aid, admissions, billing, registration, and student loan delinquency questions.

What You’ll Do:

• Handle inbound and outbound calls with professionalism and attention to detail.
• Meet or exceed performance expectations for call quality, productivity, and attendance.
• Use company systems, knowledge bases, and scripts to provide accurate information and resolve concerns.
• Represent Edamerica and our client institutions positively and professionally at all times.

Why You’ll Love Working HereAt Edfinancial, we don’t just talk about culture — we live it. You’ll join a community that values:

• Growth & Development: Paid training, Educational Assistance, and Leadership Development Program creating growth opportunities for advancement.
• Great Benefits: Medical, Dental, Vision, Pet, Life and Disability Insurance, Teledoc and Employee Assistance Program (EAP)
• Work-Life Balance: 11 paid holidays, paid vacation, sick leave, and mental health day after 6 months
• Community:Company -sponsored clubs, fitness, reward programs, and community involvement

Potential to work remotely after on-site training and a minimum of 6 months of consistent job performance, subject to company policy, business needs and ongoing performance standards!

What We’re Looking For

• Strong communication and listening skills.
• A professional, positive attitude.
• Ability to stay organized and meet daily goals.
• Basic computer proficiency.
• Open availability during business hours.
• Exceptional customer service skills.
• High School Diploma (Higher Education Degree preferred)
• Schedule dependability and flexibility.
• Based on workload, overtime may be required.
• Must pass background check and drug screening.

Ready to Grow With Us? Join a team where your work has purpose, your leaders support you, and your growth is a priority.

Mission: Edfinancial strives to provide exceptional customer-driven products and services while always doing the right thing!