Remote Customer Service Rep with Growth & Benefits

Edfinancial-Service; El Paso (TX); Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Educational Assistance

Leadership Development Program

Medical, Dental, Vision insurance

Teledoc / EAP

Paid holidays and vacation

Sick leave and mental health day after

Job summary

Edamerica is hiring a full-time Customer Service Representative in El Paso, TX. The role offers evening shifts with on-site work, and potential remote work after comprehensive on-site training, subject to policy and performance.

You will handle inquiries for financial aid and student accounts, using scripts and knowledge bases to provide accurate information while maintaining a professional demeanor.

Qualifications

• Must pass background check and drug screening.
• Overtime may be required based on workload.
• Schedule requires availability during business hours.
• Experience in customer service preferred.

Responsibilities

• Handle inbound and outbound calls professionally.
• Meet performance expectations for call quality and attendance.
• Use company systems, knowledge bases, and scripts to resolve concerns.
• Represent Edamerica positively and professionally at all times.

Skills

Customer service

Communication

Organizational skills

Basic computer skills

Adaptability

Professionalism

Education

High School Diploma

Job description

Edamerica is hiring a full-time Customer Service Representative in El Paso, TX. The role offers evening shifts with on-site work, and potential remote work after comprehensive on-site training, subject to policy and performance.

You will handle inquiries for financial aid and student accounts, using scripts and knowledge bases to provide accurate information while maintaining a professional demeanor.