ED Registration Representative Marlborough - Evenings, 16-Hours

ummh; Marlborough (MA); On-site; USD 24,000 - 39,000; Part time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health Marlborough Hospital is hiring for a part-time Registration/Scheduling Associate. You will assist with patient registration, scheduling across multiple facilities, and insurance verifications in a fast-paced environment.

There is an evening shift from 3:00pm to 11:30pm, with every other weekend and holidays required. Training on EPIC will occur in Worcester for two weeks.

Qualifications

• High School Diploma required.
• Associate or Bachelor's degree preferred in Business or Healthcare.

Responsibilities

• Enter Lab, Radiology and basic ancillary service appointments to schedules.
• Schedule patients for treatment and services for multiple providers at multiple campuses.
• Coordinate the provision of multiple services to patients.
• Process updates and corrections to patient insurance and demographic information; obtain referrals and authorizations.
• Collect patient liabilities prior to or on the date of service.
• Arrange tests and procedures according to guidelines and criteria.
• Prioritize visits to optimize physician time and resources.
• Enter patient data into registration/scheduling systems; verify insurance coverage.
• Ensure pre-authorization and referrals are obtained before visits.
• Follow up to correct discrepancies; notify patients of times.
• Provide patients with prep info and mail information packets.
• Transcribe paper orders when applicable.
• Assess financial needs and direct to counseling.

Skills

Customer service

Scheduling

Registration

HIPAA compliance

Education

High School Diploma

Associate or Bachelor's in Business/Healthcare

Tools

EPIC

Job description

Exemption Status:

Non-Exempt

Hiring Range:

$17.69 - $28.01 Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations .

Schedule Details:

Holidays - Every Other Holiday, Sunday through Saturday, Weekends - Every Weekend

Scheduled Hours:

16 hrs 330p-11:30p

Shift:

2 - Evening Shift, 8 Hours (United States of America)

Hours:

16

Cost Center:

10021 - 5662 Op Registration

Union:

SHARE Marlborough

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

UMass Memorial-Marlborough Hospital strives to be the community hospital of choice for patients and the workplace of choice for health care professionals and physicians. We serve as a role model in the community by promoting healthy lifestyle habits such as a tobacco and smoke free campus.

Under the general direction of the Registration Services Supervisor, Manager, and/or Director, performs a variety of complex duties for the registration and basic scheduling skill.

Major Responsibilities:

• Enter Lab, Radiology and basic ancillary service appointments to schedules.
• Schedules patients for treatment and services for multiple providers at multiple campuses.
• Coordinates the provision of multiple services to patients.
• Processes updates and corrections to patient insurance and demographic information, as well as obtains prior insurance referrals and authorizations.
• Collects patient liabilities prior to or on the date of service, as appropriate.
• Arranges a variety of associated tests, procedures, and/or ancillary services according to established guidelines and specific criteria.
• Prioritizes visits and services in a manner that will foster more efficient utilization of physician's clinical staff, and patient's time, as well as equipment and facilities.
• Obtains and enters into the computer-based patient registration/scheduling system, demographic, insurance and other related patient information.
• Obtains and verifies patient insurance coverage and follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits.
• Follows up to correct discrepancies as required. Telephones and/or notifies patient of appointment times.
• Provides patient with standard information regarding their personal preparation for scheduled procedures and services. Mails patient information packets to patients.
• Transcription of paper orders when applicable.
• Assesses patients' financial needs and directs accordingly to financial counseling and refers to appropriate person or area.
• Provides a variety of related clerical duties, such as retrieving medical and other records, faxing, collating, typing, transcribing, taking and relaying messages, etc.
• Maintains accurate and timely records, logs, charges, files and related information as required.
• Collection of patient liabilities including deductibles, copays, coinsurances, self-pay payments, cosmetic procedure payments, and patient balances as appropriate, prior to or on the date of service.
• Obtains patient and witness signatures for all paperwork, including but not limited to Consent to Treat, HIPAA, Privacy, Medicare Rights, Important Message for Medicare, Patient Rights, etc.
• Reviews work queues to ensure accurate and timely billing.
• Monitors and maintains Patient Access and Revenue Cycle Work queues.
• Maintains scheduling and/or registration accuracy rate of 97% or above.
• All Responsibilities are essential job functions unless otherwise noted.

Position Qualifications:

License/Certification/Education:

Required:

• High School Diploma Required.

Preferred:

• Associate or Bachelor's Degree in Business or Healthcare related field preferred.

Must work every other weekend and Holidays. Also, must be available to train on first and second shift the first 5-6 weeks. EPIC training classes are in Worcester for the first two weeks 8am-4:30pm. Position is 3:00pm-11:30pm. Hours can vary slightly depending on departmental need. Work schedule days are below.

Week A 3:00pm-11:30pm
Friday
Sunday

Week B 3:00pm-11:30pm
Friday
Saturday

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender