Secretary, Medical Admin Sr., Central Registration, Medway, 32 Hours, Days

ummh; Medway (MA); On-site; USD 25,000 - 43,000; Full time

Job summary

UMass Memorial Health in Massachusetts is hiring an Administrative Coordinator to support patient scheduling, registration, and coordination of care across inpatient and outpatient services.

You will verify insurance, secure referrals, greet visitors, transcribe and maintain patient records, assist with meetings and travel, handle copays and on-site billing, and oversee routine office operations while safeguarding HIPAA compliance.

Qualifications

• High School diploma or equivalent required.

Responsibilities

• Schedules and coordinates patient visits and testing; verifies insurance and secures referrals.
• Greets visitors, answers inquiries, and routes messages.
• Transcribes reports and maintains patient charts and correspondence.
• Coordinates meetings and travel; supports education programs as assigned.
• Collects copayments and processes on-site billing.
• Manages routine office operations and maintains confidential records.

Education

High School diploma or equivalent

Job description

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Exemption Status: Non-Exempt. Hiring Range: $17.43 - $31.37 (based on a full time schedule of 40 hours per week). Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details: Friday, Monday, Thursday, Wednesday. Scheduled Hours: 8:30 - 5p. Shift: 1 - Day Shift, 8 Hours (United States of America). Hours: 32. Cost Center: 34000 - 8002 Medway Central Scheduling.

This position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process.

II. Major Responsibilities

• 1. Patient Scheduling, Registration, and Coordination
  • Schedules and coordinates inpatient and outpatient visits, procedures, and diagnostic testing, collaborating with patients, caregivers, and ancillary services to ensure accuracy and timeliness.
  • Registers patients, verifies insurance coverage and eligibility, and secures required referrals or authorizations.
  • Assists with new patient intake, including collecting demographic and insurance information.
  • Identifies urgent patient-care needs and escalates to providers or clinical staff as appropriate.
• 2. Communication and Customer Service
  • Answers and screens phone calls, responds to routine inquiries, and routes messages to appropriate caregivers.
  • Greets visitors and patients, determines their needs, provides information on procedures and policies, and ensures a professional, courteous experience.
  • Serves as liaison between patients, families, and caregivers to promote timely and effective communication.
  • Escorts patients to examination rooms and chaperones examinations as required.
• 3. Documentation, Transcription, and Correspondence
  • Transcribes medical reports from dictation and produces correspondence, reports, memos, and other documents.
  • Proofreads and edits materials for grammar, spelling, format, and style.
  • Composes or prepares standard letters and forms for review.
  • Prepares, updates, and maintains patient charts, records, and other documentation in accordance with organization standards and HIPAA regulations.
• 4. Meeting, Program, and Faculty Support
  • Arranges and coordinates internal and external meetings; prepares and distributes agendas; records and distributes minutes.
  • Makes travel arrangements for conferences, meetings, and other events.
  • May coordinate residency, fellowship, clerkship, or other educational programs, including schedules, requirements, and related documentation, as assigned.
• 5. Billing and Financial Processing
  • Collects patient copayments, processes payments, and maintains records for daily deposits.
  • Performs on-site charge entry for submission to billing.
• 6. Office and Administrative Operations
  • Prepares and processes routine administrative paperwork, such as expense/purchase requisitions, and time sheets, ensuring timely submission.
  • Maintains confidential files and records for medical and administrative purposes; coordinates retrieval of records as needed.
  • Monitors office supply inventory and ensures basic maintenance of office equipment.
  • Coordinates medical office activities, including training, scheduling work for assigned staff, providing guidance on policies and procedures, recommending process improvements, and monitoring performance.

All responsibilities are essential job functions.

III. Position Qualifications

License/Certification/Education:

• Required
  • 1. High School diploma or equivalent.
• Preferred
  • 1. Completion of a medical s