ED Registration Representative Marlborough - Evenings, 16-Hours

UMass Memorial Health; Marlborough (MA); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Signing bonus potential

Job summary

UMass Memorial Health Marlborough Hospital is seeking a patient access professional to schedule lab, radiology and ancillary appointments and coordinate services for patients across multiple providers. This role requires accurate data entry, insurance verification and collection of patient liabilities prior to service.

The ideal candidate will have a High School Diploma and preferably an Associate or Bachelor's degree in a healthcare-related field, with EPIC training expectations.

Qualifications

• High School Diploma required.
• Associate or Bachelor’s degree in Business or Healthcare preferred.
• Must be available to work every other weekend and holidays; EPIC training in Worcester may be required.

Responsibilities

• Enter lab, radiology and basic ancillary service appointments.
• Schedule patients for treatment and services across multiple providers.
• Coordinate provision of multiple services for patients.
• Verify and update insurance and demographic information; obtain referrals and authorizations.

Skills

Appointment scheduling

Insurance verification

Customer service

Data entry

Billing knowledge

Education

High School Diploma

Associate or Bachelor's degree preferred

Tools

EPIC

Job description

Exemption Status: Non-Exempt

Hiring Range: $17.69 - $28.01

Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations.

Schedule Details: Holidays - Every Other Holiday, Sunday through Saturday, Weekends - Every Weekend

Scheduled Hours: 16 hrs 330p-11:30p

Shift: 2 - Evening Shift, 8 Hours (United States of America)

Hours: 16

Cost Center: 10021 - 5662 Op Registration

Union: SHARE Marlborough

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

UMass Memorial-Marlborough Hospital strives to be the community hospital of choice for patients and the workplace of choice for health care professionals and physicians. We serve as a role model in the community by promoting healthy lifestyle habits such as a tobacco and smoke free campus.

Major Responsibilities

• Enter Lab, Radiology and basic ancillary service appointments to schedules.
• Schedules patients for treatment and services for multiple providers at multiple campuses.
• Coordinates the provision of multiple services to patients.
• Processes updates and corrections to patient insurance and demographic information, as well as obtains prior insurance referrals and authorizations.
• Collects patient liabilities prior to or on the date of service, as appropriate.
• Arranges a variety of associated tests, procedures, and/or ancillary services according to established guidelines and specific criteria.
• Prioritizes visits and services in a manner that will foster more efficient utilization of physician's clinical staff, and patient's time, as well as equipment and facilities.
• Obtains and enters into the computer-based patient registration/scheduling system, demographic, insurance and other related patient information.
• Obtains and verifies patient insurance coverage and follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits.
• Follows up to correct discrepancies as required. Telephones and/or notifies patient of appointment times.
• Provides patient with standard information regarding their personal preparation for scheduled procedures and services. Mails patient information packets to patients.
• Transcription of paper orders when applicable.
• Assesses patients' financial needs and directs accordingly to financial counseling and refers to appropriate person or area.
• Provides a variety of related clerical duties, such as retrieving medical and other records, faxing, collating, typing, transcribing, taking and relaying messages, etc.
• Maintains accurate and timely records, logs, charges, files and related information as required.
• Collection of patient liabilities including deductibles, copays, coinsurances, self-pay payments, cosmetic procedure payments, and patient balances as appropriate, prior to or on the date of service.
• Obtains patient and witness signatures for all paperwork, including but not limited to Consent to Treat, HIPAA, Privacy, Medicare Rights, Important Message for Medicare, Patient Rights, etc.
• Reviews work queues to ensure accurate and timely billing.
• Monitors and maintains Patient Access and Revenue Cycle Work queues.
• Maintains scheduling and/or registration accuracy rate of 97% or above.

All Responsibilities are essential job functions unless otherwise noted.

Position Qualifications

License/Certification/Education

Required: High School Diploma Required.

Preferred: Associate or Bachelor's Degree in Business or Healthcare related field preferred.

Must work every other weekend and Holidays. Also, must be available to train on first and second shift the first 5-6 weeks. EPIC training classes are in Worcester for the first two weeks 8am-4:30pm. Position is 3:00pm-11:30pm. Hours can vary slightly depending on departmental need. Work schedule days are below.

• Week A
• 3:00pm-11:30pm
• Friday
• Sunday
• Week B 3:00pm-11:30pm
• Friday
• Saturday

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.