Ed Payne Motors Chrysler Dodge Jeep Ram Service Advisor

payneautogroup; Weslaco (TX); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision insurance

Paid time off

Training and career development

Job summary

Payne Auto Group in Weslaco, TX is seeking a Service Advisor to bridge customers and technicians, schedule service visits, and communicate vehicle maintenance needs. You will warmly greet clients, collect vehicle information, and coordinate with technicians to relay accurate estimates and maintenance options.

The role emphasizes clear communication, upselling appropriate services, and ensuring customer satisfaction while maintaining detailed service records in a fast-paced dealership environment.

Qualifications

• High school diploma or equivalent.
• Proven experience in customer service roles.
• Knowledge of automotive systems is a plus.

Responsibilities

• Greet customers and determine their service needs
• Schedule service appointments and follow up with customers on the status of their vehicles
• Consult with service technicians to obtain accurate repair estimates
• Educate customers on recommended maintenance services and communicate service options
• Ensure customer satisfaction by addressing any concerns or issues promptly
• Maintain accurate service records and warranty information

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Education

High school diploma

Job description

Job Summary

We are seeking a Service Advisor to join our team and act as the liaison between our customers and service technicians. The Service Advisor will provide excellent customer service, schedule service appointments, and ensure that customers are informed about their vehicle's maintenance needs.

Qualifications

• High school diploma or equivalent required; some college or vocational training preferred
• Proven experience in customer service roles
• Strong communication and interpersonal skills
• Knowledge of automotive systems and maintenance procedures is a plus
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment

Responsibilities

• Greet customers and determine their service needs
• Schedule service appointments and follow up with customers on the status of their vehicles
• Consult with service technicians to obtain accurate repair estimates
• Educate customers on recommended maintenance services and communicate service options
• Ensure customer satisfaction by addressing any concerns or issues promptly
• Maintain accurate service records and warranty information

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off
• Training and career development opportunities

Eligibility Requirements

• Must be at least 21 years of age
• Must have a valid driver's license for at least 3 consecutive years
• Must have or be able to get a Texas driver's license
• Must have a clean driving record