Automotive Service Advisor - Customer Experience Expert

Payne Auto Group; Weslaco (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Dental insurance

Vision insurance

Paid time off

Training and career development

Job summary

Payne Auto Group, headquartered in Weslaco, TX, is seeking a Service Advisor for Ed Payne Motors Chrysler Dodge Jeep Ram. You will act as the liaison between customers and service technicians, greeting clients, scheduling appointments, and communicating maintenance needs.

Ideal candidates will have a high school diploma or equivalent and proven customer service experience, with strong communication and interpersonal skills and basic automotive knowledge.

Qualifications

• High school diploma or equivalent required; some college or vocational training preferred.
• Proven experience in customer service roles.
• Strong communication and interpersonal skills.
• Knowledge of automotive systems and maintenance procedures is a plus.
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.

Responsibilities

• Greet customers and determine their service needs.
• Schedule service appointments and follow up with customers on the status of their vehicles.
• Consult with service technicians to obtain accurate repair estimates.
• Educate customers on recommended maintenance services and communicate service options.
• Ensure customer satisfaction by addressing any concerns or issues promptly.
• Maintain accurate service records and warranty information.

Skills

Customer service

Communication

Interpersonal skills

Automotive knowledge

Multitasking

Education

High school diploma or equivalent

Some college or vocational training

Job description

Payne Auto Group, headquartered in Weslaco, TX, is seeking a Service Advisor for Ed Payne Motors Chrysler Dodge Jeep Ram. You will act as the liaison between customers and service technicians, greeting clients, scheduling appointments, and communicating maintenance needs.

Ideal candidates will have a high school diploma or equivalent and proven customer service experience, with strong communication and interpersonal skills and basic automotive knowledge.