Payne Alice Chevrolet GMC Express Service Advisor

Payne Auto Group; Alice (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

Payne Auto Group is looking for a Service Advisor for their Payne Alice Chevrolet GMC location. The role involves greeting customers, assessing service needs, scheduling appointments, and ensuring excellent customer service throughout the service process.

The ideal candidate will have a high school diploma, prior customer service experience, and strong communication skills. If you thrive in a fast-paced automotive environment, this position offers a chance to excel in service delivery.

Qualifications

• Prior experience in a customer service role, preferably in an automotive service setting.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Greet customers in a friendly and professional manner.
• Schedule service appointments and follow up with customers regarding service timelines.
• Provide cost estimates and explain service recommendations to customers.

Skills

Strong communication and interpersonal skills

Ability to multitask

Proficiency in computer systems

Education

High school diploma or equivalent

Associate's degree preferred

Job description

Job Summary

We are seeking a Service Advisor to join our team at Payne Alice Chevrolet GMC. The Service Advisor will be responsible for greeting customers, assessing their service needs, scheduling appointments, and providing excellent customer service throughout the service process.

Qualifications

• High school diploma or equivalent required; associate's degree preferred
• Prior experience in a customer service role, preferably in an automotive service setting
• Strong communication and interpersonal skills
• Ability to multitask and thrive in a fast-paced environment
• Proficiency in computer systems and software applications

Responsibilities

• Greet customers in a friendly and professional manner
• Listen to customer concerns and accurately document their service needs
• Schedule service appointments and follow up with customers regarding service timelines
• Provide cost estimates and explain service recommendations to customers
• Liaise between customers and service technicians to ensure clear communication
• Resolve customer complaints and issues in a timely and effective manner
• Maintain a clean and organized work area
• Stay up to date on product knowledge and service offerings
• Adhere to company policies and procedures to ensure customer satisfaction